Accounts Receivable Supervisor

Ensemble Health Partners • Work at Home - Oklahoma - Other, OK

7d • $46,900 - $89,850 • Remote

About The Position

The Accounts Receivable Supervisor supports the Manager, Accounts Receivable (or above) in developing department team members and overseeing assigned client work. The supervisor assists Accounts Receivable Specialists with problematic claims and process questions, assigns work, and ensures the team meets key performance indicators and service-level agreements. The role implements short- and long-term plans to improve revenue and denial trends, working with insurers, government payers, and colleagues in Coding, Billing, Revenue Integrity, and other departments to address unpaid or denied claims. The supervisor also oversees team human-resource functions, including hiring, terminations, and performance management.

This is a remote position, with travel and onsite work at client, temporary, or corporate offices as business needs require. The listed pay range is $46,900.00–$89,850.00, based on experience. The role requires a CRCR certification upon hire or within nine months of hire, or another approved job-relevant certification. Desired experience is one to three years, and desired education is a bachelor’s degree or equivalent experience.

Ensemble offers bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, career advancement, and professional development. Its benefits package includes healthcare, time off, retirement, and well-being programs, with quarterly and annual incentive programs for employees who exceed expectations.

Requirements

• CRCR certification upon hire or within nine months of hire, or another approved job-relevant certification as approved by the department SVP.
• One to three years of relevant experience in medical collections, physician or hospital operations, AR follow-up, denials and appeals, compliance, provider relations, or professional billing is preferred.
• Knowledge of claims review and analysis.
• Working knowledge of revenue cycle.
• Experience using the DDE Medicare system and payer websites to investigate claim statuses.
• Working knowledge of medical terminology and/or insurance claim terminology.
• Demonstrated advanced use of AI and experience managing teams using AI to support process and technological improvements, including exploration, experimentation, and application.
• Must reside and be authorized to work in the United States.
• Must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Nice To Haves

• Bachelor’s degree or equivalent experience.
• One to three years of relevant experience in medical collections, physician or hospital operations, AR follow-up, denials and appeals, compliance, provider relations, or professional billing.

Responsibilities

• Supervise daily departmental workflow, monitor progress, identify trends in denied payments and unpaid claims, and determine remediation solutions.
• Review the Leadership No Touch Report, if available, to ensure high-dollar accounts are reviewed monthly; review action logs daily and verify completed action logs pending review.
• Conduct team huddles to address training needs, share trends and solutions involving unpaid and denied claims, lead Team DIBS meetings, and provide meeting recaps to the team and leaders.
• Ensure adherence to the departmental budget, including overtime, and prepare monthly reports as requested.
• Establish departmental goals with staff to optimize performance, meet budgetary goals, improve operations, increase customer satisfaction, and meet organizational financial goals.
• Ensure team members meet productivity and quality standards; meet monthly one-on-one with associates to review performance.
• Communicate and document associate behavior, performance, and attendance issues, including matters that may warrant corrective action or a performance improvement plan; complete documentation in Workday in a timely manner.
• Review associates’ time management and approve timecards for payroll processing; review the Workday roster to ensure correct client, cost center, and work-location assignments.
• Collect, interpret, and communicate performance data using available tools and systems, and use it to make decisions about achieving performance goals.
• Work with internal and external customers to make decisions that may affect the organization or an individual patient.
• Work closely with ancillary departments to maintain positive relationships and achieve revenue-cycle goals.
• Oversee team human-resource functions, including hiring, terminations, and performance management.
• Assist Accounts Receivable Specialists with problematic claims and process questions, assign work, and ensure assigned clients’ KPI and SLA goals are met.
• Work with insurance companies, government payers, and other departments to identify causes of unpaid or denied claims and implement plans to improve revenue and denial trends.

Benefits

• Bonus incentives
• Paid certifications
• Tuition reimbursement
• Comprehensive benefits, including healthcare, time off, retirement, and well-being programs
• Career advancement
• Professional development
• Quarterly and annual incentive programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager