Supervisor, Accounts Receivable Services- Remote

Med-Metrix•Parsippany-Troy Hills, NJ

3d•Remote

About The Position

The Supervisor, Accounts Receivable Services is responsible for monitoring and overseeing the daily activities of the accounts receivable team, including inventory management and staff training. The role coordinates follow-up and collection activities, reviews quality and productivity, and supports internal and external clients. It also includes maintaining knowledge of healthcare-related issues and regulations, resolving operational issues with management, and monitoring staff attendance and paid time off. The supervisor is responsible for protecting patient information and ensuring compliance with Information Security and HIPAA policies and procedures. This includes training and monitoring direct reports, limiting access to protected health information to the minimum necessary, and ensuring timely disabling of remote client access for terminated or transferred employees when applicable. The position requires a smartphone or other electronic device capable of downloading applications for multifactor authentication and security. The work environment is usually quiet. Physical activities may include moving around the work area, sitting, performing manual tasks, operating office equipment, extending arms, and kneeling. The employee must be able to follow directions, collaborate, and handle stress.

Requirements

At least 3 years of experience in a hospital business office setting or similar setting.
Experience in hospital/facility billing and home infusion billing.
Ability to work well individually and in a team environment.
Reliability, responsibility, goal orientation, and flexibility.
Proficiency in Microsoft Office Suite.
Strong interpersonal skills and the ability to communicate at all levels of the organization.
Strong problem-solving and creative skills, with sound judgment and the ability to make decisions based on accurate and timely analyses.
High integrity and dependability, with a strong sense of urgency and results orientation.
Excellent written and verbal communication skills.
A smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.

Responsibilities

Monitor and coordinate follow-up activities to ensure equitable work assignments, timely account follow-up, and achievement of collection goals.
Perform weekly quality assurance reviews of the team’s work.
Review staff productivity reports weekly.
Provide weekly staff productivity updates to the AR Analyst.
Assist with and resolve external and internal client inquiries.
Prepare and maintain reports or logs as required.
Maintain current working knowledge of healthcare-related issues and regulations.
Identify issues and work with the manager and director to resolve them.
Provide training, monitoring, and feedback, and take disciplinary action as necessary.
Maintain a professional attitude and confidentiality at all times.
Monitor team attendance and PTO usage.
Perform other duties as assigned.
Ensure remote client access is disabled in a timely manner for terminated or transferred employees when applicable.
Comply with Information Security and HIPAA policies and procedures, and ensure direct reports are trained and compliant.
Use, protect, and disclose patients’ protected health information only in accordance with HIPAA standards, and enforce these standards for direct reports.
Limit viewing of protected health information to the minimum necessary to perform assigned duties.