Manager, Accounts Receivable Services - Remote

Med-Metrix•Parsippany-Troy Hills, NJ

7d•$75 - $80•Remote

About The Position

The Manager, Accounts Receivable Services oversees the daily activities of an accounts receivable team, including AR management, staff training, and maintaining client relationships. The role monitors client inventory, timely and accurate account work, collections, team quality and productivity, and compliance with client-specific policies and procedures. The manager also reviews AR performance, supports client inquiries and reporting, monitors workflow assignments and contract pricing issues, and works with senior leadership to resolve operational concerns. The position includes training, monitoring, feedback, and disciplinary action as needed; attendance and PTO monitoring; and ensuring appropriate handling of employee access when personnel are terminated or transferred. The manager must maintain confidentiality and ensure compliance with information security and HIPAA requirements, including limiting use and disclosure of protected health information and reporting security or HIPAA concerns. The role is remote. Occasional travel to Med-Metrix locations and client sites may be required. The employee must have a smartphone or other electronic device capable of downloading applications for multifactor authentication and security purposes. The work environment is usually minimally noisy. Physical demands include occasional movement around the work area, sitting, manual tasks, operating office equipment, extending arms, kneeling, talking, and hearing. Mental demands include following directions, collaborating, and handling stress.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
At least 5 years’ experience in a hospital business office setting or similar setting.
Reliable, responsible, goal oriented, and flexible.
Proficiency in Microsoft Office Suite.
Strong interpersonal skills and ability to communicate well at all levels of the organization.
Strong problem-solving and creative skills, with sound judgment and the ability to make decisions based on accurate and timely analyses.
High integrity and dependability, with a strong sense of urgency and results orientation.
Excellent written and verbal communication skills.
Smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.
Ability to follow directions, collaborate with others, and handle stress.
Ability to meet the stated physical demands of the role.

Responsibilities

Monitor client inventory and ensure accounts are worked timely and accurately and collection goals are met.
Coordinate follow-up activities and ensure work assignments are equitable.
Ensure the team meets established quality and productivity standards and address performance below those standards.
Ensure supervisors conduct timely and accurate productivity and quality monitoring according to department policies.
Ensure client-specific policies and procedures are documented and followed.
Monitor client accounts receivable and proactively address areas below acceptable standards.
Assist with and resolve external and internal client inquiries.
Prepare and maintain required reports or logs.
Assist with preparation of monthly client reporting.
Monitor Smartfeed assignments in the MPower Workflow system and ensure accounts are appropriately assigned; escalate identified issues to the Director or Vice President and Customer Support.
Review contract pricing where applicable and escalate issues to the director and contract management team.
Maintain current working knowledge of healthcare-related issues and regulations.
Identify issues and work with the Vice President to resolve them.
Provide training, monitoring, and feedback, and take disciplinary action as necessary.
Maintain a professional attitude and confidentiality.
Monitor team attendance and PTO usage.
Perform other duties assigned by the management team.
Ensure remote client access is disabled promptly for terminated or transferred employees when applicable.
Comply with information security and HIPAA policies and procedures, and ensure direct reports are trained and compliant.
Use, protect, and disclose patients’ protected health information only in accordance with HIPAA standards and enforce these standards for direct reports.
Limit viewing of protected health information to the minimum necessary for assigned duties.
Report team security or HIPAA violations or concerns to the HIPAA Officers in a timely manner.