Supervisor, Accounts Receivable Services- Remote

Med Metrix•Parsippany-Troy Hills, NJ

2d•Remote

About The Position

The Supervisor, Accounts Receivable Services oversees the daily activities of an accounts receivable team, including inventory management, staff training, work quality, and productivity. The role coordinates account follow-up to support timely collections and equitable work assignments, assists with client inquiries, prepares required reports, and works with management to resolve issues. Medical experience is required, including experience with hospital/facility billing and home infusion billing. The supervisor is responsible for maintaining confidentiality and ensuring that information security and HIPAA requirements are followed by the team. This includes limiting access to protected health information (PHI) to the minimum necessary and ensuring timely disabling of remote client access for applicable terminated or transferred employees. The role is remote and requires a smartphone or other electronic device capable of downloading applications for multifactor authentication and security purposes.

Requirements

At least 3 years of experience in a hospital business office or similar setting.
Experience in hospital/facility billing and home infusion billing.
Ability to work well independently and in a team environment.
Reliability, responsibility, goal orientation, and flexibility.
Proficiency in Microsoft Office Suite.
Strong interpersonal skills and ability to communicate at all levels of the organization.
Strong problem-solving and creative skills, sound judgment, and ability to make decisions based on accurate and timely analyses.
High integrity and dependability, with a strong sense of urgency and results orientation.
Excellent written and verbal communication skills.
Smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.
Ability to follow directions, collaborate with others, and handle stress.

Responsibilities

Monitor and coordinate account follow-up to ensure equitable work assignments, timely account follow-up, and achievement of collection goals.
Perform weekly quality assurance reviews of the team’s work.
Review staff productivity reports weekly and provide weekly productivity updates to the AR Analyst.
Assist with and resolve external and internal client inquiries.
Prepare and maintain required reports or logs.
Maintain current working knowledge of healthcare-related issues and regulations.
Identify issues and work with the manager and director to resolve them.
Provide training, monitoring, and feedback to staff, and take disciplinary action as necessary.
Maintain a professional attitude and confidentiality at all times.
Monitor team attendance and PTO usage.
Ensure remote client access is disabled promptly for terminated or transferred employees when applicable.
Comply with information security and HIPAA policies and procedures, and ensure direct reports are trained and compliant.
Use, protect, and disclose patients’ PHI in accordance with HIPAA standards; enforce these standards for direct reports and limit PHI viewing to the minimum necessary.
Perform other duties as assigned.