Manager, Accounts Receivable Services - Remote

Med Metrix•Parsippany-Troy Hills, NJ

6d•Remote

About The Position

The Manager, Accounts Receivable Services oversees the daily activities of an accounts receivable team, including AR management, staff training, and client relationship maintenance. The role monitors client inventory, account assignment and follow-up, collection goals, quality and productivity standards, client-specific procedures, and client AR performance. It also assists with client inquiries and reporting, reviews contract pricing where applicable, and escalates issues to management or relevant teams. The manager provides training, monitoring, feedback, and disciplinary action as needed; monitors attendance and PTO usage; and maintains a current working knowledge of healthcare-related issues and regulations. The role is responsible for ensuring timely deactivation of remote client access for terminated or transferred employees when applicable, and for ensuring the team complies with information security and HIPAA policies. Patient protected health information must be used, protected, disclosed, and viewed only as permitted and necessary for assigned duties. Security or HIPAA concerns must be reported to the HIPAA Officers in a timely manner.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
At least 5 years of experience in a hospital business office setting or similar setting.
Reliable, responsible, goal oriented, and flexible.
Proficiency in Microsoft Office Suite.
Strong interpersonal skills and ability to communicate well at all levels of the organization.
Strong problem-solving and creative skills, with sound judgment and the ability to make decisions based on accurate and timely analyses.
High integrity and dependability, with a strong sense of urgency and results orientation.
Excellent written and verbal communication skills.
Possess a smartphone or electronic device capable of downloading applications for multifactor authentication and security purposes.

Responsibilities

Monitor client inventory and ensure accounts are worked timely and accurately and collection goals are met.
Monitor and coordinate follow-up activities to ensure work assignments are equitable.
Ensure the team meets established quality and productivity standards and address performance that falls below standards.
Ensure supervisors conduct timely and accurate productivity and quality monitoring under department policies.
Ensure client-specific policies and procedures are documented and followed.
Monitor client accounts receivable and proactively address areas below acceptable standards.
Assist with and resolve external and internal client inquiries.
Prepare and maintain required reports or logs and assist with monthly client reporting.
Monitor Smartfeed assignments in the MPower Workflow system and ensure accounts are assigned appropriately; escalate identified issues to the Director or Vice President and Customer Support.
Review contract pricing where applicable and bring issues to the attention of the director and contract management team.
Maintain current working knowledge of healthcare-related issues and regulations.
Identify issues and work with the Vice President to resolve them.
Provide training, monitoring, and feedback, and take disciplinary action as necessary.
Maintain a professional attitude and confidentiality.
Monitor team attendance and PTO usage.
Ensure remote client access is disabled in a timely manner for terminated or transferred employees when applicable.
Comply with information security and HIPAA policies and procedures, and ensure direct reports are trained and compliant.
Use, protect, and disclose patients’ protected health information only in accordance with HIPAA standards and enforce these standards for direct reports.
Limit viewing of protected health information to the minimum necessary to perform assigned duties.
Report team security or HIPAA violations or concerns to the HIPAA Officers in a timely fashion.
Perform other duties as assigned by the management team.