Store (Brand) Manager

Stanton Optical • Muncie, IN

2d • Onsite

About The Position

Stanton Optical calls its store managers Brand Managers, empowering them to manage all aspects of the business within their store. The Brand Manager acts as an organizational brand ambassador, building, guiding, and inspiring a high-performing team in a fast-paced, collaborative environment while delivering an outstanding customer experience. The role offers opportunities for professional development and career advancement.

Stanton Optical is a full-service retail optical provider focused on making quality eye care accessible and affordable. Its parent company, Now Optics, emphasizes modernizing the eye care experience, making eye care easy, and the iCARE values of Integrity, Collaboration, Accountability, Respect, and Empowerment.

The Brand Manager leads store recruiting and team development, partners with clinical services and support teams, monitors business reports and staff performance, and oversees certain optical lab and order-delivery tasks. Work hours are determined by business needs, and schedule flexibility is required. The employer is an Equal Opportunity Employer.

Requirements

• An associate degree or two years of store management experience.
• At least three years of experience demonstrating leadership ability in a fast-paced retail environment.
• Ability to communicate effectively with a diverse group of people.
• Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
• Knowledge of talent acquisition, talent development, and HR processes.
• Schedule flexibility; work hours are determined by business needs.
• Knowledge of MS Word, Google Docs, or similar tools.
• Willingness to earn ABO/NCLE certification within the first year of employment if required.

Nice To Haves

• Valid ABO/NCLE certification, where required by state law.
• Optical experience.

Responsibilities

• Lead store talent acquisition and development, including recruiting, coordinating with the Recruiting Department, training new team members, and creating ongoing development plans for store associates.
• Build a strong partnership with Clinical Services.
• Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving desired goals.
• Communicate effectively and build strong partnerships with the Support Center and Human Resources.
• Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
• Ensure brand standards are met in the lab area and notify management about equipment malfunctions, incomplete orders, incorrect lenses, and similar issues.
• Track delivery-time commitments to patients, including Now Service and Ready When Promised, to ensure compliance.
• Perform other duties as assigned and required.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life insurance and short-term disability coverage.
• Free eyeglasses, including two pairs annually with no dollar limit.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).
• Friends and family discounts on products.
• Competitive variable compensation opportunities and sales commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree