Store (Brand) Manager

Stanton Optical • Snellville, GA

2d • Onsite

About The Position

Stanton Optical refers to its store managers as Brand Managers. The Brand Manager manages all aspects of the business within the store, serves as a brand ambassador, and builds, guides, and inspires a high-performing team in a fast-paced, collaborative environment. The role focuses on talent development, outstanding customer and patient experience, store performance, and meeting brand and service standards. Stanton Optical is a full-service retail optical center offering customer service and quality eyewear at affordable prices. The company’s vision is to modernize the eye care experience for all people, its mission is to make eye care easy, and its values are Integrity, Collaboration, Accountability, Respect, and Empowerment.

The Brand Manager leads talent acquisition and development, works in partnership with Clinical Services and the Support Center, and monitors store performance. The role also includes optical-lab and order-related tasks, such as simple customer repairs and assembling and edging lenses, while ensuring accurate and timely delivery of customer orders. Work hours are determined by business needs, and schedule flexibility is expected.

Requirements

• An associate degree or two years of store management experience.
• Demonstrated leadership ability with at least three years of experience in a fast-paced retail environment.
• Ability to communicate effectively with a diverse group of people.
• Ability to multitask, prioritize, and remain flexible as business needs change in a team environment.
• Knowledge of talent acquisition, talent development, and HR processes.
• Schedule flexibility; work hours are determined by business needs.
• Knowledge of MS Word, Google Docs, or similar tools.

Nice To Haves

• Valid ABO/NCLE Certification, as required by state law; must be willing to earn certification within the first year of employment.
• Optical experience.

Responsibilities

• Lead store talent acquisition and talent development, including direct recruiting, partnering with the Recruiting Department, training new team members, and creating ongoing development plans for store associates.
• Build a strong partnership with Clinical Services.
• Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving desired goals.
• Communicate effectively and build a strong partnership with the Support Center and Human Resources.
• Execute simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyewear delivery.
• Ensure brand standards are met in the lab area and notify management about equipment malfunctions, incomplete orders, or incorrect lenses.
• Track delivery-time commitments to patients, including Now Service and Ready When Promised, to ensure 100% compliance.
• Perform other duties as assigned and required.

Benefits

• Medical, dental, and prescription drug coverage for eligible employees.
• Company-paid life and short-term disability coverage.
• Free eyeglasses, including two pairs each year with no dollar limit.
• Identity theft protection.
• Pet insurance.
• Paid time off that increases with seniority.
• Professional development and promotion opportunities.
• Employee recognition programs.
• Employee Assistance Program (EAP).
• Friends and Family discounts on products.
• Competitive variable compensation opportunities and commission on sales.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree