Store (Brand) Manager

Stanton Optical•Mansfield, TX

1d•Onsite

About The Position

The Store (Brand) Manager leads all aspects of the business within a Stanton Optical store and acts as a brand ambassador. The role focuses on building, guiding, and inspiring a high-performing team in a fast-paced, collaborative environment, while delivering an outstanding customer and patient experience. The Brand Manager supports the company’s vision of modernizing eye care and its mission of making eye care easy, while preparing for further career opportunities within the organization. The manager oversees talent acquisition and development, monitors business performance, partners with clinical services and support functions, and helps ensure accurate, timely delivery of eyewear orders. The position also involves performing basic optical lab and repair tasks, maintaining lab standards, and responding to equipment or order issues. Work hours are determined by business needs, so schedule flexibility is required. Stanton Optical describes itself as a fast-growing, privately owned retail optical provider offering customer service and quality eyewear at affordable prices. Its stated values are Integrity, Collaboration, Accountability, Respect, and Empowerment.

Requirements

An associate degree or two years of store management experience.
At least three years of leadership experience in a fast-paced retail environment.
Ability to communicate effectively with a diverse group of people.
Ability to multitask, prioritize, and adapt to changing business needs in a team environment.
Knowledge of talent acquisition, talent development, and HR processes.
Schedule flexibility; work hours are determined by business needs.
Knowledge of MS Word, Google Docs, or similar tools.
Must be willing to earn ABO/NCLE certification within the first year of employment.

Nice To Haves

Valid ABO/NCLE certification, as required by state law, is preferred.
Optical experience is a plus.

Responsibilities

Lead store talent acquisition and development, including recruiting, partnering with the Recruiting Department, training new team members, and creating ongoing development plans for associates.
Build strong partnerships with Clinical Services.
Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving desired goals.
Communicate effectively and build strong partnerships with the Support Center and Human Resources.
Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyewear delivery.
Ensure brand standards are met in the lab area and notify management about equipment malfunctions, incomplete orders, or incorrect lenses.
Track patient delivery commitments, including Now Service and Ready When Promised, to ensure full compliance.
Perform other duties as assigned and required.