Store (Brand) Manager
About The Position
Stanton Optical calls its store managers Brand Managers, empowering them to manage all aspects of the business within their store. The Brand Manager acts as a brand ambassador, building, guiding, and inspiring a high-performing team in a fast-paced, collaborative environment while delivering an outstanding customer experience. The role offers opportunities for career growth. Stanton Optical is a full-service retail optical provider focused on customer service and quality eyewear at affordable prices. Its parent company, Now Optics, has a vision of modernizing the eye care experience for all people and a mission of making eye care easy. The company’s iCARE values are Integrity, Collaboration, Accountability, Respect, and Empowerment. The Brand Manager leads store talent acquisition and development, monitors performance and business reports, partners with clinical services and support functions, and helps ensure customers receive accurate eyewear orders on time. The manager also performs basic optical lab and repair tasks and maintains lab standards and delivery commitments.
Requirements
- An associate degree or two years of store management experience.
- Demonstrated leadership ability with at least three years of experience in a fast-paced retail environment.
- Ability to communicate effectively with a diverse group of people.
- Ability to multitask, prioritize, and remain flexible as business needs change in a team environment.
- Knowledge of talent acquisition, talent development, and HR processes.
- Schedule flexibility; work hours are determined based on business needs.
- Knowledge of MS Word, Google Docs, or similar tools.
- Willingness to earn ABO/NCLE certification within the first year of employment, if required by state law.
Nice To Haves
- Valid ABO/NCLE certification, as required by state law.
- Optical experience.
Responsibilities
- Lead store talent acquisition and talent development, including direct recruiting, partnering with the Recruiting Department, training new team members, and developing store associates.
- Build a strong partnership with Clinical services.
- Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving desired goals.
- Communicate effectively and build a strong partnership with the Support Center and Human Resources.
- Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
- Ensure brand standards are met in the lab area and notify management of equipment malfunctions, incomplete orders, or incorrect lenses.
- Track delivery-time commitments to patients, including Now Service and Ready When Promised, to ensure 100% compliance.
- Perform other duties as assigned and required.
Benefits
- Medical, dental, and prescription drug coverage for eligible employees.
- Company-paid life and short-term disability coverage.
- Free eyeglasses; employees receive two pairs each year with no dollar limit.
- Identity theft protection and pet insurance.
- Paid time off that increases with seniority.
- Professional development and promotion opportunities.
- Employee recognition programs.
- Employee Assistance Program (EAP).
- Friends and Family discounts on company products.
- Competitive variable compensation opportunities and commission on sales.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
