Store (Brand) Manager
About The Position
The Brand Manager leads all aspects of the business within a Stanton Optical store, serving as a brand ambassador and building, guiding, and inspiring a high-performing team. The role emphasizes outstanding customer and patient experience, talent development, operational performance, and partnership with clinical services and support teams. The manager works in a fast-paced, collaborative retail environment and is expected to prepare for future career growth opportunities. The position also includes hands-on optical lab and order duties: performing simple customer repairs, assembling lenses into frames, edging stock lenses, maintaining lab brand standards, and monitoring delivery commitments to ensure orders are accurate and delivered on time. Work hours are determined by business needs, and schedule flexibility is required.
Requirements
- An associate degree or two years of store management experience.
- At least three years of experience in a fast-paced retail environment, with demonstrated leadership ability.
- Ability to communicate effectively with a diverse group of people.
- Ability to multitask, prioritize, and remain flexible as business needs change in a team environment.
- Knowledge of talent acquisition, talent development, and HR processes.
- Schedule flexibility; work hours are determined based on business needs.
- Knowledge of MS Word, Google Docs, or similar tools.
- Must be willing to earn ABO/NCLE certification within the first year of employment.
Nice To Haves
- A valid ABO/NCLE certification, where required by state law.
- Optical experience.
Responsibilities
- Lead store talent acquisition and development, including recruiting, partnering with the Recruiting Department, training new team members, and creating ongoing development plans for associates.
- Build strong partnerships with Clinical Services.
- Analyze daily, weekly, monthly, and quarterly reports to ensure staff members are achieving desired goals.
- Communicate effectively and build strong partnerships with the Support Center and Human Resources.
- Perform simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite eyeglass delivery.
- Ensure brand standards are met in the lab area and notify management of equipment malfunctions, incomplete orders, incorrect lenses, and other issues.
- Track delivery-time commitments to patients, including Now Service and Ready When Promised, to ensure 100% compliance.
- Perform other duties as assigned and required.
Benefits
- Medical, dental, and prescription drug coverage for eligible employees.
- Company-paid life and short-term disability coverage.
- Free eyeglasses, including two pairs each year with no dollar limit.
- Identity theft protection.
- Pet insurance.
- Paid time off that increases with seniority.
- Professional development and promotion opportunities.
- Employee recognition programs.
- Employee Assistance Program (EAP).
- Friends and Family discounts on products.
- Competitive variable compensation opportunities and commission on sales.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
