SSVF Case Manager

The Salvation Army Central Territory • Danville, IL

3d • Onsite

About The Position

The SSVF Case Manager provides strength-based, critical time intervention case management to Veterans and their families through The Salvation Army North and Central Illinois Division’s Supportive Services for Veteran Families (SSVF) program. The program supports participants in breaking cycles of crisis and vulnerability through sustainable permanent housing interventions. The position serves Veterans enrolled in both traditional SSVF and the Shallow Subsidy program, helping them achieve housing stability and self-sufficiency.

The Case Manager conducts outreach, intake, enrollment, assessments, and individualized service planning; provides housing search and stabilization support; connects participants to community resources; advocates on their behalf; and processes temporary financial assistance in accordance with program regulations. The role also maintains client records and HMIS data, participates in quality assurance and community collaboration, and travels regularly throughout the program’s service area. Work may occur in offices, shelters, service facilities, on the street, hospitals, and other locations needed to meet program objectives. The position requires flexibility to meet with employed Veterans outside standard business hours and to work days, evenings, weekends, and holidays as necessary, particularly in emergent situations.

Requirements

• Bachelor’s degree in human services, social work, or a closely related field, or in-depth knowledge of VA programs and guidelines and/or Veteran status.
• One year of direct, full-time case management experience working with the homeless population and/or Veterans.
• Valid driver’s license and MVR clearance.
• Ability to work with minimal supervision as a team player and self-starter.
• Ability to work sensitively and in a culturally appropriate manner with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Ability to work in diverse environments, including homeless shelters, service facilities, streets, offices, and hospitals.
• Excellent written and verbal communication skills and positive interpersonal skills; ability to work cooperatively as a team member.
• Proficiency with email, Microsoft Office applications, the internet, and social media platforms.
• Ability to work days, evenings, weekends, and holidays as necessary, especially in emergent situations.
• Ability to travel to multiple sites and throughout the program’s service area.
• Ability to perform light physical work and lift or move up to 30 pounds.
• Ability to use standard office equipment and a PC and accurately type 45 words per minute.
• Willingness to promote The Salvation Army’s mission and comply with its policies and procedures.

Nice To Haves

• Experience working with Veterans and experience in substance abuse, Veterans assistance, and PTSD.
• Prior knowledge of or training in Critical Time Intervention, harm reduction, Housing First, trauma-informed care, motivational interviewing, and conflict resolution.
• Candidates who are back-to-work, U.S. Veterans, people with disabilities, people impacted by the justice system, and people without a college degree are encouraged to apply.

Responsibilities

• Maintain program criteria, referrals, and procedures for traditional and Shallow Subsidy SSVF participants.
• Provide intensive case management using Critical Time Intervention, Housing First, strength-based case management, motivational interviewing, trauma-informed care, and harm reduction principles.
• Develop an individualized service plan within one week of enrollment, including measurable goals, timelines, and action steps.
• Maintain regular contact with enrolled Veterans through office and home visits, phone, video conferencing, and community meetings.
• Assess barriers to housing stability, income, employment, health care, behavioral health services, legal issues, and community integration.
• Provide housing stabilization services, including housing searches, landlord mediation, tenancy support, conflict resolution, and crisis intervention.
• Conduct home visits and welfare checks to assess safety, housing quality, and program engagement.
• Help Veterans locate, secure, and maintain safe, affordable permanent housing, including conducting housing inspections.
• Conduct participant intake and provide required documentation, referral information, and program details and expectations.
• Conduct outreach, engagement, intake, and enrollment for eligible Veterans and their households.
• Assist Veterans with SSDI/SSI applications through SSA’s SOAR certification program.
• Encourage positive lifestyle changes that support housing stability.
• Connect Veterans and family members with employment, behavioral health, medical care, public benefits, education, transportation, childcare, legal, and financial assistance resources.
• Adjust scheduling to meet with full-time employed Veterans outside standard business hours.
• Advocate for Veterans with landlords, employers, service providers, Veterans Affairs staff, courts, and community agencies.
• Manage a caseload of up to 15 Shallow Subsidy Veteran households for up to 24 months, in addition to traditional SSVF households.
• Implement the SSVF Shallow Subsidy Initiative in collaboration with the traditional SSVF program.
• Maintain participant confidentiality in accordance with procedures and regulations.
• Process Temporary Financial Assistance for Shallow Subsidy participants for up to 24 months and for traditional SSVF participants in compliance with program regulations.
• Maintain complete and accurate electronic client records, including assessments, eligibility, intake, case plans, progress notes, challenges, accomplishments, discharge plans, and follow-up contacts.
• Enter HMIS (SIMS) data and review it for accuracy, completeness, and comprehensiveness; maintain detailed electronic case notes.
• Participate in the quality assurance/CARF Task Force Group and comply with program and CARF policies and procedures.
• Attend community meetings, Coordinated Entry By-Name-List reviews, Veteran events, weekly and monthly meetings, and annual training events.
• Collaborate with SSVF Case Managers, Intake Specialists, Outreach Workers, Health Care Navigators, Legal Services benefits staff, VA HUD-VASH, Salvation Army personnel, and community organizations.
• Develop and maintain relationships with social services, public benefit agencies, faith-based and community-based organizations, VA facilities, Vet Centers, and Veterans organizations.
• Travel regularly throughout the program service area to meet with Veterans and community partners and attend required meetings.
• Complete position-related and required Salvation Army training; perform other duties related to the SSVF Program’s mission and goals.
• Follow Salvation Army policies, commit only resources allocated or approved, and keep the designated supervisor informed of critical issues.
• Support the Salvation Army mission by treating donors, contacts, colleagues, clients, and visitors with respect and dignity and without discrimination.
• Use standard office equipment and a PC, type accurately at 45 words per minute, and lift or move up to 30 pounds.

Benefits

• Eligible employees may receive medical, dental, vision, hearing, disability, and life insurance.
• Flexible spending accounts.
• 403(b) retirement accounts.
• Company-funded defined contribution pension plan.
• Generous time-off policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level