SSVF Carolinas Case Manager
About The Position
The Case Manager provides day-to-day support and services to participating veteran households in the Supportive Services for Veteran Families (SSVF) program. The role supports homelessness prevention, rapid re-housing, and transitional supportive services, connecting participants with resources from intake and assessment through attainment or maintenance of permanent housing in their home communities. The position promotes accessibility and outreach to targeted populations and provides case management, advocacy, and wraparound support in coordination with the VA and community partners. The desired outcomes include rapidly addressing veterans’ housing, employment, family, social-support, and life-skill needs; maintaining housing and economic stability; connecting participants with benefits; and ensuring appropriate transition plans and timely, complete documentation. The position is based in an NC regional office—Durham, Fayetteville, Rocky Mount, or Salisbury—and requires telework capacity and travel in Maryland, Virginia, Washington, DC, and the Carolinas as needed. It is classified as non-exempt and reports to a Team Lead.
Requirements
- Bachelor’s degree in counseling psychology, rehabilitative counseling, or a related human-services field, or comparable experience.
- Must be privileged to drive under Agency MVR guidelines.
- Valid driver’s license in the jurisdiction of residence.
- Vehicle liability coverage when driving a personal vehicle for company business.
- Acceptable criminal background check.
- Acceptable OIG Exclusion check.
- Negative drug screening.
- Acquire and maintain CPR/First Aid certification once employed.
- Ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary.
- Ability to travel to assigned locations and perform the physical activities described, including standing, stooping, bending, reaching, pulling, pushing, lifting, grasping, climbing, talking, seeing, hearing, and basic and light home-maintenance activities.
- Ability to operate office equipment requiring continuous or repetitive hand and arm movements and remain seated for extended periods.
Nice To Haves
- Experience working with homeless individuals and families, including veterans.
Responsibilities
- Coordinate SSVF outreach, including developing plans to reach participant categories specified by program guidelines, scheduling visits to VA facilities, shelters, and other gathering places, and maintaining communication with the VA and housing and community providers.
- Screen potential participants for program eligibility using VA-approved forms and verify veteran and income status with applicable agencies.
- Conduct housing and comprehensive supportive-services assessments and develop Family Services Plans.
- Coordinate services between the program, community partners, participants, and their families or supporters.
- Collaborate with participants, family members, housing agencies, and professionals to revise service plans and develop placement, stabilization, and follow-up plans.
- Provide or arrange housing support and wraparound services, including connections to eligible VA and mainstream resources that support transition to or maintenance of permanent housing.
- Travel to housing sites to support participants, monitor progress, and address health, behavioral, or life-skills issues.
- Communicate with clients’ service teams, consistent with confidentiality rules, to promptly address and correct service or support issues, especially those related to living skills, employment, education, family, and socialization.
- Ensure appropriate use and documentation of temporary financial assistance.
- Ensure veterans and their families receive services that support rapid re-housing, address assessed needs, promote healthy decision-making and financial independence, and support relationships in the home community.
- Ensure participant-category reassessments are completed according to SSVF requirements.
- Participate in program and professional supervision; attend required staff and Project Management Team meetings and trainings; and contribute to collaborative team planning.
- Complete required reporting in HMIS and other systems.
- Perform other duties as needed and requested.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
