Sr. Account Manager

Strategus

23d•$85,000 - $105,000

About The Position

Strategus is a CTV-first, fully managed service partner focused on programmatic Connected TV and data-driven advertising. The Sr. Account Manager joins a collaborative client services team and serves as the primary contact for the company’s most prestigious and high-value clients. The role leads client and internal communications about campaign management and execution, delivers proactive and analytical campaign recommendations, and works to build client satisfaction, retention, and account growth. The position also partners with Sales on client onboarding and with Strategus Labs on introducing selected beta features to clients.

Requirements

At least 7 years of experience growing and retaining a client base in digital advertising, specifically CTV/OTT, or a related industry.
Strong analytical skills and ability to use data creatively to tell a story and make strategic customer recommendations.
Leadership skills and ability to guide and mentor other Account Manager team members.
Problem-solving and critical-thinking abilities to find creative solutions to complex issues.
Ability to build client trust and rapport while identifying and pursuing revenue-growth opportunities.
Expert written and verbal communication skills.
Ability to analyze issues, make decisions, and overcome obstacles.
Knowledge of the AdTech industry, especially the CTV space.
Professional, expert presentation skills.
Experience with Salesforce, Google Workspace, and Google Slides.
Demonstrated ability to go above and beyond to deliver a best-in-class customer experience.

Nice To Haves

Bachelor’s degree in Business or Marketing preferred.

Responsibilities

Serve as the primary point of contact for high-value clients.
Recommend innovative and creative solutions for internal and external customers.
Partner with the Sales Team to provide a strong Premier client onboarding experience.
Lead communications with clients and internal team members regarding campaign management and execution.
Deliver proactive customer experiences by coordinating internal resources and recommending ways to improve campaign performance.
Understand customers’ strategic marketing goals and desired business outcomes, and use this knowledge to support upsell and cross-sell activity.
Maintain customer retention and satisfaction and contribute to successful Net Promoter Score results.
Troubleshoot account issues, communicate opportunities and risks, and recommend solutions.
Present client data and metrics with analytical insights and recommendations to improve campaign performance.
Stay current on digital marketing trends, technologies, and market leaders, and share knowledge with colleagues and clients.
Serve as a subject matter expert in attribution suites and technical features of digital media campaigns.
Create analytical, data-driven narratives for client reporting.
Partner with Strategus Labs to identify beta features to introduce to clients.
Provide guidance and mentorship to other Account Manager team members.
Build and deepen client relationships while identifying and pursuing opportunities for revenue growth and company objectives.