Sr Account Manager

CHG Healthcare•Midvale, UT

21h•$60,000 - $250,000

About The Position

The Sr Account Manager is part of CHG’s Enterprise Client Solutions team and oversees day-to-day interactions and workflow for existing client accounts. The role builds strong internal and external relationships to support long-term growth and success for CHG and its clients. It requires industry knowledge and a data-driven, tactical approach to expanding market share within client accounts, along with business analytics, operational excellence, tactical execution, and the ability to facilitate client-facing meetings.

Requirements

College-level education or equivalent work experience.
Three years of experience with business analytics and client-facing presentations.
High-level experience building business relationships.
Strong ability to listen and inquire deeply into customer needs and expectations.
Ability to ask valuable questions and seek others’ perspectives.
Ability to apply industry knowledge to advance CHG’s goals.
Ability to work independently with little supervision.
Ability to collaborate and drive results in a team environment.
Ability to negotiate with and influence key internal and external stakeholders.
Strong written and verbal communication skills.
Strong proficiency with the Microsoft Office Suite; familiarity with Salesforce and database programs, with accuracy and attention to detail.
Comfort with client-facing presentations and public speaking in a highly professional environment.
Ability to create, process, and present large amounts of documentation and business analytics.
Excellent organizational and prioritization skills to manage a high level of multitasking.
Ability to travel quarterly.

Nice To Haves

Work experience in healthcare or staffing industries.
Knowledge of medical terminology.

Responsibilities

Manage day-to-day workflow for healthcare staffing needs between clients and CHG.
Manage client relationships and ensure client satisfaction, as measured through Net Promoter Score, while meeting client needs.
Identify growth opportunities within assigned accounts, including new specialties or worksites, using data to identify gaps and improve processes.
Use CHG technologies, such as CHG Connect, to conduct daily staffing workflow functions.
Collaborate across CHG brand teams on jobs and presentations to drive NDA.
Promote CHG, its brands, and value-added services in professional settings.
Use business intelligence reports to monitor account and specialty trends, gaps, risks, and growth opportunities.
Create, interpret, and present reports and presentations to internal and external clients.
Conduct primary point-of-contact research and prepare data and slide deck presentations with minimal guidance.
Solve problems, using cross-functional and brand teams where appropriate, while maintaining strong internal and external relationships.
Maintain client source-of-truth information used across CHG, its brands, and brand partner teams.
Ensure CHG adheres to client contracts according to existing procedures.
Facilitate internal and client calls and meetings.
Provide insights for business decisions about client contracts, amendments, and process improvement.
Understand customer needs and exceed expectations.
Build relationships across clients’ recruitment teams and other departments to strengthen CHG’s brand value and delivery.
Communicate effectively with sales and business partners to maximize deliverability, grow market share, and exceed sales goals.
Contribute to a positive culture of continuous process improvement and share best practices.
Meet commitments and follow through on results while demonstrating CHG’s Core Value.
Travel quarterly to showcase CHG business proposals, analytics, and core values.