Specialist Account Manager - Connected Communities

AT&T•Grand Rapids, MI

3d•$52,000 - $78,000

About The Position

The Specialist Account Manager – Connected Communities drives business growth by building strategic relationships and delivering an exceptional customer experience within an assigned territory. The role focuses on increasing subscriber growth, product adoption, and market penetration through targeted sales strategies, early customer engagement, and disciplined field execution. The account manager serves as the primary point of contact and trusted advisor for community relationships, including property managers, HOAs, builders, developers, and other stakeholders. The position coordinates sales, marketing, events, and channel resources; maintains knowledge of assigned communities and their performance; and uses field intelligence to identify opportunities and recommend improvements. The role is based in Grand Rapids, Michigan, with 40 weekly hours. Compensation is $52,000–$78,000 plus commission; individual starting salary may depend on geography, experience, expertise, and education or training.

Requirements

Proven sales experience; property management, real estate, or B2B experience is preferred.
At least 2 years of telecommunications and sales commission experience is required.
Strong interpersonal and communication skills.
Strong organizational skills and ability to independently manage an assigned portfolio, establish priorities, follow through on commitments, and deliver against sales objectives.
Ability to analyze market and community performance, identify trends and performance gaps, and recommend actions that improve results.
Goal-oriented, self-motivated, and a team player.

Nice To Haves

Bachelor’s degree preferred.
Experience in property management, real estate, or B2B environments.

Responsibilities

Drive subscriber growth and penetration across assigned Connected Communities through focused, data-driven sales execution.
Build and maintain strategic relationships with property managers, HOAs, builders, developers, and other community stakeholders.
Meet with property managers at their locations to form strong relationships.
Develop and manage sales opportunities to meet sales targets.
Influence customer decisions early by establishing awareness and engagement throughout the community lifecycle.
Coordinate cross-functional sales, marketing, events, and channel resources to deliver a consistent and effective customer experience.
Maintain knowledge of assigned communities, including construction activity, market opportunity, property conditions, and sales performance.
Analyze community performance and field intelligence to identify gaps and recommend improvements to offers, messaging, channels, and execution.
Own the community relationship, coordinate resources, escalate barriers, and drive issues through resolution.

Benefits

Medical, dental, and vision coverage
401(k) plan
Tuition reimbursement program
Paid time off and holidays: at least 23 vacation days each year and 9 company-designated holidays, based on date of hire
Paid parental leave
Paid caregiver leave
Additional sick leave may be available beyond what state and local law require; it is unprotected
Adoption reimbursement
Short- and long-term disability benefits
Life and accidental death insurance
Supplemental benefit programs, including critical illness, accident, hospital indemnity, and group legal coverage
Employee Assistance Programs (EAP)
Employee wellness programs
Employee discounts up to 50% on eligible AT&T mobility plans and accessories, AT&T internet (including fiber where available), and AT&T phone