Specialist Account Manager - Connected Communities

AT&T • Grand Rapids, MI

1d

About The Position

The Specialist Account Manager - Connected Communities drives business growth by building and maintaining strategic relationships and delivering an exceptional customer experience. The role focuses on increasing product adoption and market penetration through targeted sales strategies and engaging on-site events. As a trusted advisor and primary point of contact, the account manager fosters long-term partnerships and achieves sales objectives within an assigned territory.

The role meets with property managers at their locations, develops sales opportunities, and drives subscriber growth across assigned Connected Communities. It requires coordinating sales, marketing, events, and channel resources; maintaining detailed knowledge of assigned communities; analyzing performance and field intelligence; and taking ownership of community relationships and issues through resolution.

Requirements

• Proven sales experience.
• Strong interpersonal and communication skills.
• Strong organizational skills and the ability to independently manage an assigned portfolio, set priorities, follow through on commitments, and deliver against sales objectives.
• Ability to analyze market and community performance, identify trends and performance gaps, and recommend actions to improve results.
• Goal-oriented, self-motivated, and able to work as a team player.
• At least 2 years of telecommunications and sales commission experience.

Nice To Haves

• Sales experience in property management, real estate, or B2B environments.
• Bachelor’s degree preferred.

Responsibilities

• Meet with property managers at their locations to build strong relationships.
• Develop and manage sales opportunities to meet sales targets.
• Drive product adoption, market penetration, and subscriber growth through targeted, data-driven sales strategies and disciplined field execution.
• Build and maintain strategic relationships with property managers, HOAs, builders, developers, and other community stakeholders.
• Establish awareness and engagement early throughout the community lifecycle to influence customer decisions.
• Coordinate cross-functional sales, marketing, events, and channel resources to deliver a consistent customer experience.
• Maintain knowledge of assigned communities, including construction activity, market opportunity, property conditions, and sales performance.
• Analyze community performance and field intelligence to identify gaps and recommend improvements to offers, messaging, channels, and execution.
• Own the community relationship, coordinate resources, escalate barriers, and drive issues through resolution.

Benefits

• Medical, dental, and vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid time off and holidays, including at least 23 vacation days per year and 9 company-designated holidays
• Paid parental leave
• Paid caregiver leave
• Additional sick leave may be available, subject to applicable terms
• Adoption reimbursement
• Short- and long-term disability benefits
• Life and accidental death insurance
• Supplemental benefit programs, including critical illness, accident, hospital indemnity, and group legal coverage
• Employee Assistance Programs
• Employee wellness programs
• Employee discounts of up to 50% on eligible AT&T mobility plans and accessories, AT&T internet (including fiber where available), and AT&T phone

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level