Software Developer (ServiceNow - onsite)
About The Position
Everforth ECS is seeking a Software Developer to support its internal ServiceNow instance and customer portals at the U.S. Postal Service's Maintenance and Technical Support Service Center (MTSC) in Norman, Oklahoma. The role supports ServiceNow development, implementations, and delivery goals, and delivers end-to-end automated solutions, including ITIL process implementation, workflow customization, ticketing, process automation, reporting, dashboards, and system configuration. The position is primarily onsite, with a potential hybrid schedule of four days onsite at the Postal Service MTSC and one day working from home. The position is contingent upon additional funding and requires a USPS Public Trust background investigation. Candidates must be U.S. citizens or permanent residents and able to pass an in-depth background check.
Requirements
- Must be able to obtain a Public Trust clearance and pass an in-depth background check.
- Must be a U.S. citizen or permanent resident (Green Card holder).
- Bachelor’s degree in computer science, information systems, or a related discipline.
- At least 3 years of experience in software development, system administration, or a related technical field.
- Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
- Prior experience supporting government agencies or contracts.
- Strong organizational and analytical skills, including the ability to manage multiple tasks and priorities in a dynamic environment.
- Hands-on software development experience creating custom workflows, scripts, portals, and system integrations; ServiceNow experience is preferred.
- Strong knowledge of ITIL frameworks and ITSM best practices.
- Proficiency in JavaScript and working knowledge of SQL, HTML, and CSS.
- Ability to implement and maintain automated processes and workflows.
- Excellent interpersonal skills and ability to communicate effectively with technical and non-technical personnel.
- Experience providing user training and technical documentation.
- Problem-solving and root-cause analysis skills.
- Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.
Nice To Haves
- Demonstrated experience managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting.
Responsibilities
- Maintain the health, performance, and reliability of the ServiceNow platform for the USPS customer.
- Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities, to meet operational requirements.
- Manage user roles, permissions, and access control in alignment with security policies and organizational standards.
- Provide technical support and resolve issues to minimize disruption to IT services.
- Monitor system logs and performance, proactively identifying and addressing potential issues.
- Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.
- Maintain documentation of configurations, processes, and procedures for compliance and knowledge sharing.
- Stay current with ServiceNow best practices, emerging features, and relevant federal IT standards.
- Provide technical leadership in platform design, integration, and optimization efforts.
- Evaluate new tools or system changes for compatibility, performance, and long-term suitability.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
