ServiceNow Developer (onsite)

Vitaver and Associates • Tallahassee, FL

5d • Onsite

About The Position

Temporary contract project estimated to last 12+ months, with possible extensions. The position is based at the client’s site in Tallahassee, Florida, and requires onsite work 100% of the time; telecommuting and remote work are not permitted. Candidates must be able to relocate as required. The role involves configuring, integrating, developing, and implementing ServiceNow modules and capabilities, including customer service management, workflows, service levels, dashboards, and self-service tools.

Requirements

• Availability to work onsite at the client’s Tallahassee, Florida site 100% of the time; candidates must be able to relocate as required.
• At least 3 years of experience with ServiceNow platform configuration, design, and development.
• At least 4 years of experience with IT systems administration and programming.
• Experience with data extractions and conversions, and development using JavaScript, HTML, XML, JSON, and SQL.
• Experience integrating with Microsoft and third-party systems.
• Experience with CMDB population using Discovery and implementing Service Mapping.
• Experience with Customer Service Management (CSM).
• ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications.
• Experience in IT project management.
• Experience with State and Federal laws applicable to IT solution implementation, and State procurement and contract monitoring requirements.

Nice To Haves

• Experience with performance tuning.
• Experience with data security.
• Experience configuring custom email templates.
• Experience implementing security policies using ACLs, roles, groups, and authentication mechanisms.
• ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM) and Customer Service Management (CIS-CSM) certifications.

Responsibilities

• Configure, integrate, and implement ServiceNow modules, including Case, Change, Problem, Incident, Service Request, and Knowledge Management.
• Develop ServiceNow workflows, flows, and rules.
• Implement and configure Service Level Management on the ServiceNow platform.
• Configure dashboards, self-service portal, live chat, and virtual agent.
• Perform ServiceNow CSM upgrades, including module configuration, integration testing, and customizations.
• Participate in defect management and triage, and in regression, smoke, and release testing.
• Maintain detailed documentation of application design and code generation techniques.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed