Software Developer (ServiceNow - onsite)

ECS Federal•Norman, OK

2d•Hybrid

About The Position

Everforth ECS is seeking a Software Developer to support its internal ServiceNow instance and customer portals at the U.S. Postal Service’s Maintenance and Technical Support Service Center (MTSC) in Norman, Oklahoma. The role facilitates ServiceNow development, implementations, and delivery goals, creating end-to-end automated solutions that include ITIL process implementation, workflow customization, ticketing, process automation, reporting, dashboards, and system configuration. The position is primarily onsite, with a schedule that may be authorized for four days per week onsite and one day per week working from home. It is contingent upon additional funding and requires the ability to obtain a USPS Public Trust clearance, including an in-depth background investigation and U.S. citizenship or permanent resident status. The developer maintains platform health, performance, and reliability; configures and customizes applications; supports users and resolves issues; and contributes technical leadership to platform design, integration, and optimization. The role also coordinates upgrades and enhancements, monitors logs and performance, documents configurations and procedures, and evaluates tools or system changes for compatibility and suitability.

Requirements

Bachelor’s degree in computer science, information systems, or a related discipline.
At least 3 years of experience in software development, system administration, or a related technical field.
Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
Hands-on software development experience creating custom workflows, scripts, portals, and system integrations.
Proficiency in JavaScript and working knowledge of SQL, HTML, and CSS.
Ability to implement and maintain automated processes and workflows.
Strong organizational and analytical skills, including the ability to manage multiple tasks and priorities in a dynamic environment.
Excellent interpersonal skills and ability to communicate effectively with technical and non-technical personnel.
Experience providing user training and technical documentation.
Problem-solving and root cause analysis skills.
Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.
Ability to obtain a USPS Public Trust clearance, pass an in-depth background investigation, and hold U.S. citizenship or permanent resident status (Green Card).

Nice To Haves

Experience with the ServiceNow platform is preferred.

Responsibilities

Maintain the health, performance, and reliability of the ServiceNow platform for the USPS customer.
Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities, to meet operational requirements.
Manage user roles, permissions, and access control in accordance with security policies and organizational standards.
Provide technical support and resolve issues to minimize disruption to IT services.
Monitor system logs and performance, proactively identifying and addressing potential issues.
Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.
Maintain documentation of configurations, processes, and procedures for compliance and knowledge sharing.
Stay current with ServiceNow best practices, emerging features, and relevant federal IT standards.
Provide technical leadership in platform design, integration, and optimization efforts.
Evaluate new tools or system changes for compatibility, performance, and long-term suitability.
Create automated solutions involving ITIL processes, workflow customization, ticketing, process automation, reports, dashboards, and system configuration.
Provide user training and technical documentation.