ServiceNow Software Designer/Developer

NewGen Technologies • Chantilly, VA

6d • Onsite

About The Position

NewGen Technologies is seeking a Senior ServiceNow Software Designer to support a key program in its National Security business segment. The NMS IT Software Designer provides expert knowledge of network management systems, operating systems, commercial and government software, and integration of toolsets and servers. This position requires office presence five days per week.

The role oversees a team responsible for deploying, administering, developing, integrating, securing, and maintaining the ServiceNow suite on RHEL and Windows systems. It leads engineering and integration work across enterprise tools, guides automation and troubleshooting, and ensures technical documentation, testing, performance, and operational handoffs are handled effectively. The position also leads projects through the Systems Development Life Cycle, supporting delivery within scope and budget and enabling Operations teams to transition engineered solutions into production.

NewGen Technologies has spent more than 20 years solving clients’ IT challenges by delivering technology and talent. Its work includes national-security and public-safety initiatives involving border security, artificial intelligence, biometrics, criminal identification, and crime prevention.

Requirements

• Active TS/SCI CI Poly clearance and 8570 compliance.
• 10 years of experience, which may be a combination of work history and education. The stated equivalencies are a doctorate and 3 years, a master’s degree and 4 years, a bachelor’s degree and 6 years, an associate degree and 8 years, or a high school diploma and 10 years.
• Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.
• At least 1 year of relevant ServiceNow experience, which may combine work history, education, and training.
• Experience working through concept, design, engineering, production, and sustainment phases of the ServiceNow system development lifecycle.
• Experience with at least one of Agile, Scrum, or SDLC.
• Ability to work independently with local and geographically diverse team members, manage time effectively, and meet deliverable timelines.
• Ability to perform complex technical tasks with minimal supervision and work effectively with others.
• Ability to analyze customer-submitted information and trouble calls, make determinations, and provide and implement solutions.
• Effective communication skills for working with clients and team members.
• Strong organizational skills, attention to detail, multitasking, and critical-thinking skills.
• Ability to work in a professional office team environment and adapt to changing priorities in a dynamic environment.
• Strong written and verbal communication skills.
• Working knowledge of ServiceNow or other ITSM platforms.
• Experience with Microsoft Office products, including Word, Excel, PowerPoint, and Outlook.

Nice To Haves

• ServiceNow Certified System Administrator certification.
• Cross-platform and integration experience with Windows, Linux, Android, Juniper, and Cisco.
• Experience developing and scripting in ServiceNow using languages such as JavaScript.
• Experience integrating ServiceNow with external systems using Java, Python, Perl, or PowerShell.
• Experience with databases, including MariaDB.

Responsibilities

• Oversee and guide team members in deploying, administering, developing, and integrating ServiceNow tools on RHEL and Windows operating systems, while coordinating with database developers on MariaDB requirements.
• Lead the team’s use of Agile, Scrum, and SDLC methodologies to coordinate, track, and deliver projects, fostering continuous improvement and accountability.
• Coordinate with Project Managers and Technical Leads and communicate team progress, risks, and technical challenges.
• Direct integration efforts with Cisco Network Services Orchestrator, GOTS, and other enterprise tools, assigning integration tasks and ensuring successful outcomes.
• Oversee the creation and maintenance of accurate, complete technical documentation for Operations users and provide user handoff training as needed.
• Monitor efforts to maintain IT system and application performance and availability, responding proactively to emerging issues.
• Lead system hardening and security efforts, support Risk Management Framework authorization and accreditation, and ensure engineered solutions are compliant.
• Guide automation and orchestration of ServiceNow deployments using tools such as Ansible, Python, Terraform, and PowerShell; mentor the team in testing, validation, and verification practices.
• Manage troubleshooting, diagnosis, and resolution of complex system and service issues; oversee Root Cause Analysis and drive continuous improvement.
• Direct system performance analysis and tuning, ensuring solutions are efficiently configured and optimized.
• Lead engineering projects and technical processes through the SDLC, ensuring deliverables, positive outcomes, and adherence to scope and budget.
• Oversee delivery of engineered solutions as deployable packages so Operations teams can transition them to production with minimal manual intervention and high success rates.
• Perform additional duties as assigned to support evolving business and technical requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED