Social Media Relationship Manager

Choctaw Nation of Oklahoma•Durant, OK

2d•Hybrid

About The Position

The Social Media Relationship Manager plans, directs, administers, and strategizes social media content, platforms, and engagement as part of the organization’s marketing and communications strategy. The role manages internal and external social media strategies and relationships, oversees the organization’s online presence and responses, manages the influencer program, reports on performance metrics, and develops and monitors the department budget. The position also selects, develops, and evaluates personnel and oversees staff performance. It reports directly to the Social Media Director. The listed schedule is Monday through Friday, 8:00 AM to 4:30 PM, with a hybrid schedule of 40% on-site and 60% remote. Occasional evenings and weekends may be required.

Requirements

Bachelor’s degree in Communications, Public Relations, Marketing, Advertising, or a related field, or four years of directly related experience.
Ability to work with a team and manage multiple projects.
Ability to assign projects and develop materials based on social media content strategy.
Knowledge of and ability to correctly use social media management tools.
Knowledge of digital platforms and their integration into traditional media.
Competence in Microsoft Office Suite.
Copywriting and proofreading skills.
Experience working collaboratively and creatively.
Three or more years of marketing-related experience in hospitality or a related industry, or experience managing multifunctions.
Three or more years of experience managing multiple social media outlets from planning through execution.

Responsibilities

Manage the development, implementation, and coordination of internal and external social media strategies to establish and maintain a favorable company image.
Coordinate with internal and external clients and partners to obtain assets, collateral, and information for social media content and marketing campaigns.
Plan, develop, review, and strategize content calendars and posting schedules with clients, relationship managers, key stakeholders, and social media coordinators.
Oversee the organization’s online presence, including social media inquiry responses and crisis communications responses.
Select, develop, and evaluate personnel to support efficient operations.
Manage the influencer program to leverage social-media-driven opportunities.
Compile, interpret, and report metrics and impact.
Develop, track, and adjust the department budget.
Communicate job expectations to staff; plan, monitor, and appraise results; and enforce policies, procedures, and productivity standards.
Perform other duties as assigned.