Social Content Manager

dentsu • Time, IL

5d • Remote

About The Position

ICUC is a global leader in Social Media solutions with over 20 years of experience. The ICUC team comprises over 350 individuals across more than 35 countries, covering 50 languages 24/7. We specialize in creating connections between brands and audiences across communities and social media in a constantly evolving environment. Our culture is built on meritocracy, fostering passion, expertise, and balance to achieve our goal of being the best by employing the best. We are seeking a Social Content Manager to join our Strategy team. This role is the day-to-day driver for a high-profile client's community and content operations on platforms including Instagram, Discord, Reddit, and Telegram. It involves managing active community channels, producing and publishing content at scale, and adapting client assets for each platform's unique expectations. The role requires close collaboration with internal strategists and the client to ensure a consistent publishing schedule, uphold brand and compliance standards, and meet a defined monthly deliverable plan. The ideal candidate is organized, efficient, and comfortable managing multiple workstreams in community management and content production. This is a remote role open to candidates based in Canada, requiring comfort working independently while collaborating with a distributed team in a fast-paced virtual environment.

Requirements

• 3–5 years of social media experience, including hands-on experience managing brand or client presence on platforms such as Instagram, Discord, Reddit, or Telegram.
• An interest in sports and familiarity with sports culture, fan communities, or a willingness to quickly build knowledge in this space.
• Familiarity with community platform dynamics, including Discord server structures and events, Reddit engagement practices, and Telegram publishing approaches.
• Experience managing content across multiple platforms while maintaining quality and consistency.
• Comfortable using tools such as Canva, Adobe Express, CapCut, or similar for quick-turn content creation.
• Experience with social media management tools such as Sprinklr, Hootsuite, or Khoros.
• Strong writing skills and ability to adapt tone and style for different audiences and platforms.
• Detail-oriented and brand-aware, with an understanding of visual guidelines and content best practices.
• Organized and able to manage multiple deliverables in a collaborative, fast-moving remote environment.
• Clear and effective communication in English, both written and verbal.
• Genuine interest in online communities and digital culture, and comfortable engaging in spaces where tone, timing, and authenticity are important.
• Willingness to undergo a Criminal Record Check as part of the pre-employment screening process.
• Ability to utilize a desktop computer or laptop that meets minimum system requirements, ensuring efficiency in remote work environments.
• Access to high-speed internet, with a minimum speed of 30 mb/s, to support work activities and online collaboration.
• Adequate headset/mic and webcam, facilitating clear and effective communication in virtual meetings and presentations.
• Fluency in English, with the ability to speak and write clearly and persuasively.

Nice To Haves

• A portfolio or examples of past content creation work is considered an asset.
• Proficiency in additional languages is considered an asset, reflecting the global nature of the role.

Responsibilities

• Produce and publish link and engagement posts to the client’s Discord server, maintaining a consistent voice and brand-aligned tone across post types.
• Publish content to Reddit and Telegram, adapting content to align with platform expectations and audience behaviours.
• Resize and adapt static assets from Instagram and Reddit for use across community platforms, ensuring all assets meet brand standards, including approved fonts, color usage, logo placement, and safe zone guidelines.
• Write platform-appropriate copy for each channel, adjusting tone and format to align with Discord, Reddit, and Telegram communities while maintaining consistency with the client’s brand.
• Maintain a consistent visual identity and voice across all content types and platforms.
• Proactively escalate issues, trends, opportunities, and insights through the appropriate channels in a timely manner.
• Stay informed on emerging platforms and technologies, and share relevant insights with the team.
• Participate in client meetings and stay informed on the tools and platforms they use.
• Provide support, share opportunities, and offer recommendations, including education on ICUC’s capabilities.
• Track and analyze content performance metrics and apply insights to inform future content decisions.
• Deliver regular performance updates to internal stakeholders.
• Identify and share at least one proactive engagement opportunity or trend recommendation per month.
• Participate in client-facing meetings and contribute recommendations and platform expertise.
• Collaborate with creative teams on asset development and ensure all content is reviewed before publishing.
• Stay current on platform updates, algorithm changes, and sports betting content trends; share knowledge with the broader team as needed.

Benefits

• Medical, vision, and dental insurance
• Life insurance
• Short-term and long-term disability insurance
• 401k
• Flexible paid time off
• At least 15 paid holidays per year
• Paid sick and safe leave
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed