Shelter Case Manager

Making Opportunity Count•Shrewsbury, MA

5d•Hybrid

About The Position

The Shelter Case Manager provides comprehensive case management to families residing in shelter. Using motivational interviewing and strength-based practices, the Case Manager works with participants to develop individualized rehousing plans with clear goals, measurable action steps, and targeted interventions to promote self-sufficiency and secure safe, stable, affordable permanent housing. Shelter Case Managers are cross-trained in the Stabilization Program and may be assigned Stabilization services as needed to support program operations and continuity of client services. When assigned, the role also includes community-based case management and home visits for participants receiving Stabilization services. These visits assess housing stability, monitor progress toward goals, provide supportive case management, and connect families with community resources. The position requires accurate and timely documentation in accordance with program and agency standards, and may involve moving throughout shelter facilities and worksites to support operations and respond to client needs.

Requirements

Associate’s degree in human services or a related field.
One year of experience providing case management services focused on pre-tenancy and tenancy-sustaining services.
Empathy for the needs of a diverse socioeconomic population.
Strong interpersonal skills.
Knowledge of community resources and state and federal benefits and services.
Strong project management skills, including the ability to manage multiple cases simultaneously and prioritize workload.
Basic math and budgeting skills.
Ability to work effectively as a team member with program and agency leaders.
Demonstrated prior success in case management functions or eligibility determinations for community-based social service organizations.
Problem-solving abilities.
Ability to communicate and collaborate with providers and community partners.
Strong internet, database, and computer skills.
Good documentation skills.
Ability to move throughout the facility for regular rounds and room checks, including locations with stair-only access, and to ascend and descend multiple flights of stairs regularly.
Ability to move safely throughout worksites for extended periods during a shift; bend, kneel, crouch, and reach as needed; and lift and carry up to 30 pounds.
Ability to perform physical tasks such as setting up rooms, moving light furniture, and supporting emergency protocols.
Visual and auditory acuity sufficient to monitor client activity and help ensure a safe shelter environment.
Ability to respond quickly in emergencies, including moving swiftly throughout the building.

Responsibilities

Establish recurring monthly rehousing meetings with families and provide written meeting notices consistent with EOHLC Uniform Shelter Rules, Scope of Services, and program requirements.
Review and address barriers to housing, including credit scores, criminal records, histories of nonpayment, and bank account setup.
Collect required vital records, financial and legal documents, and other records for participant files; support participants in retrieving documents when needed.
Review participants’ tenancy preferences and needs, including location and roommates.
Develop budgets to assess housing sustainability and affordability in light of participants’ needs and preferences.
Document case management efforts, services, meetings, contacts, significant events, and interactions in ETO within 24 hours of meetings.
Educate participants about affordable housing options.
Collaborate with other department staff and refer participants to needed supports and services.
Update weekly meeting reports, housing placement reports, and other required reports.
Determine the need for reasonable accommodations and advocate for them when needed.
Report and update appropriate leadership personnel about program rule violations, missed meetings, or concerns for noncompliance processing.
Meet EOHLC Scope of Services and agency contract outcome goals for housing efforts, placements, rehousing plans, and data collection.
Participate in required training and professional development activities.
Conduct home visits for participants receiving Stabilization services to assess housing stability, monitor progress, provide supportive case management, and connect families with community resources.
Maintain accurate and timely documentation of home visits and participant interactions in accordance with program and agency standards.
When assigned, provide community-based case management to support participant engagement and housing stability.
Perform other duties as assigned.