Case Manager Family Shelter

Catholic Charities of Boston•Boston, MA

5d•$24 - $28

About The Position

The Case Manager for CCAB Family Shelters orients families to the 24-hour program upon entry and works directly with them to assess needs and facilitate access to appropriate resources and services. The role helps connect families with support that promotes well-being and self-sufficiency, and work may take place at the shelter or in the community. As a member of the Case Management Team, the Case Manager focuses on stabilization, future planning, and goal setting. The position involves working in a building that houses homeless families, with daily interaction with staff, the public, community members, and families. Local travel may be required. The Case Manager must maintain professional boundaries and confidentiality, follow program policies and procedures, and perform other duties as assigned.

Requirements

Bachelor’s degree with a concentration in human service or a related area.
At least 2 years of prior experience working with clients in a residential program, or a recent successful internship with St. Ambrose or another residential program.
Good listening skills and proven de-escalation skills.
Trauma-informed professional with specialized training and expertise in the dynamics and emerging trends of domestic violence, sexual assault, and human trafficking.
Ability to work independently and as a team member to accomplish program goals and assist clients.
Ability to work additional hours, including evenings and weekends, to cover shifts during weather emergencies and staff shortages.
Proficient typing skills and competence using computers, Microsoft Office Suite, Excel, the internet for researching program-related information, and online databases for record keeping and reports.
Ability to lift, pull, and/or push 25 pounds, with or without a supportive device.
Strong documentation and organizational skills.

Nice To Haves

Bilingual ability; Spanish or Haitian Creole is a plus.
Experience working with a homeless population.
Attention to detail and excellent data collection and writing skills.
A valid Massachusetts driver’s license with a safe driving record and the ability to drive the agency van to occasionally transport clients in the community, as outlined in the Essential Functions.

Responsibilities

Complete family intake procedures upon entry in accordance with EOHLC and program guidelines.
Conduct case management meetings at least once a week, preferably two to three times a week when needed, with the head of household and all residents aged 18 or older.
Serve as the central point of contact to ensure children’s safety, health, and education needs are met and monitored while they reside in the EA Family Shelter program.
Refer children under 3 years of age for certified early intervention evaluation and assessment within 30 days of placement, and record the referral in the child’s School Enrollment touchpoint.
Provide support, advocacy, and resources for survivors and families affected by domestic violence, sexual assault, and human trafficking.
Help individuals identify strengths, interests, existing skills, and long-term goals, and connect them with employment options that can increase household income.
Submit timely case notes and other required or vital information in the ETO online database, and submit database or city reports as needed.
Assist Housing Case Managers with monthly re-housing service plans in accordance with EOHLC and program guidelines.
Use the Efforts to Outcomes (ETO/ASSIT) system and maintain current documentation and relevant family information in the database.
Maintain professional boundaries and confidentiality, and review program policies and procedures to ensure compliance.
Travel locally as needed.
Perform other duties as assigned.