Case Manager - Family Shelter Crisis Response

UMOM New Day Centers•Phoenix, AZ

1d•$56,800 - $59,800•Onsite

About The Position

The Case Manager engages UMOM clients, builds rapport, and provides direct case management support and advocacy, with a focus on skill building, resource connection, employment, and helping clients identify, obtain, and maintain permanent housing. The Case Manager is the primary point of contact for community providers and ensures collaboration across service sectors. The role assesses immediate needs, connects clients with resources, orients them to program expectations and UMOM services, and develops supportive relationships. It includes coordinating with workforce development staff and community providers; documenting client assessments and case notes; applying practices such as Motivational Interviewing and Trauma Informed Care; helping clients obtain identification and other documents; and developing and reviewing individualized plans toward permanent housing, employment, and regular income. The Case Manager also supports clients transitioning to permanent housing by helping them orient to their neighborhood and connect with local resources, including transportation. This is an exempt, safety-sensitive position, typically performed in an interior, environmentally controlled office setting. The usual schedule is Monday through Friday, onsite, during normal business hours, with flexible hours and occasional nights or weekends as needed. One late shift per week is required, with a schedule of 10 a.m.–6 p.m., 11 a.m.–7 p.m., or 12 p.m.–8 p.m.; the day is determined with the supervisor.

Requirements

High school diploma or GED.
At least 3 years of experience working with at-risk populations and/or in case management.
Basic computer literacy, including data entry, web navigation, typing, text editing, and the ability to learn new software systems.
Proficiency with Windows, Microsoft Word, Excel, and Outlook.
Valid Level One Fingerprint Clearance Card or ability to obtain one.
CPRFA Certification or ability to obtain it.
Ability to pass Central Registry Screening from the Department of Child Safety and Adult Protective Services.
Ability to comply with and pass required background checks and drug screenings, including pre-employment and random screenings as required or requested.
Valid Arizona driver’s license and a driving record that meets UMOM policy.
50/100 level of car insurance coverage.
Ability to work a late shift one day per week and occasional nights and weekends as needed.
Ability to meet the physical demands of extended periods of stationary work and computer use.

Nice To Haves

Bachelor’s degree.
Demonstrated knowledge of Motivational Interviewing and Trauma Informed Care.
Knowledge of the nonprofit sector and experience working with underserved or disadvantaged populations.
Knowledge of homeless services, community resources, workforce services, and housing providers.
Previous experience with Efforts to Outcomes (ETO) or HMIS.

Responsibilities

Assess clients’ immediate needs and ensure prompt connections to resources.
Orient clients to program rules, expectations, and UMOM’s services.
Build empathetic relationships with clients and understand their circumstances and motivations.
Coordinate with the Workforce Development team to develop income-based resources for clients.
Identify and maintain collaborations with outside service providers.
Participate in service coordination meetings with internal and external providers.
Maintain an accessible, approachable, and responsive attitude toward clients on the caseload.
Enter timely and accurate case notes and assessments while maintaining confidentiality and following program charting guidelines.
Use evidence-based practices, including Motivational Interviewing and Trauma Informed Care.
Help clients secure identification and documentation needed to access housing.
Assess client needs and identify and strategize around barriers to long-term success.
Work with clients to create individualized case plans toward permanent housing and regularly review progress.
Meet consistently with clients for structured conversations focused on skills for obtaining and retaining employment or regular income and permanent housing.
Work with UMOM workforce development specialists to align employment opportunities and help clients obtain employment.
Support clients exiting to permanent housing with neighborhood orientation and connections to local contacts and resources, including viable transportation options.
Perform other duties as assigned by Leadership and/or Executives.