Crisis Case Manager - Field Response

Comprehensive Healthcare • Yakima, WA

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About The Position

Comprehensive Healthcare is hiring a Crisis Case Manager for its Field Response team. The role provides supportive counseling, guidance, case management, and service coordination to people experiencing behavioral health crises. Team members may respond in the community to requests from first responders or calls received through 911 or 988, alongside another trained mental health care provider. The position may also provide follow-up to people initially seen for a crisis evaluation, helping them navigate systems and access referrals and services.

The role works closely with law enforcement and emergency services and may be dispatched into the community with or without other emergency responders. Duties include assessing risk, safety planning, coordinating available services, gathering collateral information, and staffing cases with Designated Crisis Responders (DCRs). The multidisciplinary setting requires teamwork and strong interpersonal skills. Weekends and holidays are part of the schedule; the specific schedule is to be determined and discussed during the interview.

The Case Manager provides direct services and coordinates internal and external resources to help clients meet treatment plan goals. The position requires knowledge of community resources and the ability to advocate for clients. Work may involve children, youth, young adults, and geriatric clients, requiring developmentally appropriate communication and awareness of age-related, behavioral health, and medical considerations. Crisis work includes screening for risk, using crisis intervention techniques, developing safety plans, making referrals, and documenting or reporting as required. The role also monitors symptoms and responses to prescribed medications, supports medication adherence and illness self-management, and completes timely, accurate, respectful, and client-centered service notes.

Crisis outreach duties include contacting referents and clients to gather information, arranging referrals and follow-up, assisting Crisis Outreach Professionals with outreach and safety, following up with clients in stabilization beds, notifying and coordinating with treatment teams, answering crisis line calls, screening for risk, and reviewing after-hours call center reports for needed follow-up.

Comprehensive Healthcare describes its environment as collaborative and multidisciplinary, with training, supervision, consultation, career opportunities, and evidence-based services. The organization is Joint Commission-accredited and offers a range of employee benefits.

Requirements

• Bachelor's degree in social work, psychology, or a related field.
• Must be eligible for registration as an Agency Affiliated Counselor.
• Valid driver's license and vehicle liability insurance.
• Ability to work closely with law enforcement and emergency services; additional background is required because the program is housed within law enforcement buildings.
• Ability to work as part of a multidisciplinary team, with strong teamwork and interpersonal skills.

Responsibilities

• Provide supportive counseling, guidance, direct services, and service coordination to help clients achieve treatment plan goals.
• Respond in the field to behavioral health crisis requests, including requests from first responders and calls received through 911 or 988, alongside another trained mental health care provider.
• Assess risk, develop safety plans, coordinate available services, gather collateral information, and staff cases with DCRs.
• Work closely with law enforcement, emergency services, multidisciplinary team members, and community supports.
• Demonstrate knowledge of community resources and encourage clients to access peer, natural, and community supports.
• Advocate for clients to attain services and benefits that support recovery goals.
• Use developmentally appropriate approaches with children, youth, and young adults; collaborate with families, caregivers, and natural supports; and address confidentiality, consent, and capacity issues.
• Use crisis intervention techniques, screen for risk to self, others, or property and for grave disability, make appropriate referrals, and complete required notifications and reports.
• Apply QPRT principles in risk assessment and safety and treatment planning, and develop and document safety plans.
• Consider normal aging, age-related changes, neurocognitive disorders, and medical issues that may affect mental status when working with geriatric clients.
• Assess and document client symptoms and responses to prescribed medications; provide education and support for medication adherence and illness self-management; monitor side effects; and facilitate communication with medical staff.
• Complete required service notes according to organizational policies and procedures, using timely, accurate, respectful, clear, concise, and client-centered language.
• Make initial contact with referents and clients to gather information about presenting problems; provide referrals and arrange follow-up when needed.
• Provide follow-up as directed by the Crisis Outreach Professional (COP).
• Assist Crisis Outreach Professionals with outreach requests and safety purposes.
• Follow up with clients admitted to a Stabilization Bed to monitor symptoms and arrange discharge.
• Notify treatment teams of crisis contacts and coordinate follow-up and stabilization plans.
• Answer Open Line/Crisis Line calls, screen for risk, make referrals, and staff cases with a COP.
• Review after-hours call center reports to determine whether follow-up contact or referral to an assigned treatment team is needed.

Benefits

• Healthcare coverage for employee and qualified family members.
• Vacation, paid holiday, and sick leave.
• Access to Employee Assistance Program services.
• Agency-funded retirement plan with contributions equal to 5% of compensation.
• Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation.
• Agency-funded life and disability insurance program.
• Financial incentives to further employee education.
• Training, supervision, and consultation opportunities.
• Career opportunities with room for mobility and promotion.

What This Job Offers

• Job Type: Full-time