Mobile Crisis Case Manager

Willapa Behavioral Health and Wellness•Long Beach, WA

About The Position

The Crisis Case Manager (CCM), also known as the Mental Health Care Provider (MHCP), responds to or coordinates responses to crises during assigned shifts. The role provides crisis follow-up until the crisis is resolved or the person is enrolled in the mental health system. It also provides hospital liaison services for hospitalized people from Pacific County, monitors Least Restrictive Alternatives (LRAs), and coordinates follow-up with hospitals for clients discharged into the community. The position may work on-site as necessary or remotely using telehealth technology, as determined by management. It requires responding to crises within two hours of the initial call, coordinating with Designated Crisis Responders (DCRs) as needed, and helping clients develop crisis or safety plans. The role provides or coordinates follow-up services, supports stabilization or referral into the mental health system, and maintains continuity of care with inpatient mental health and treatment centers. The Crisis Case Manager follows agency service standards, ethics, policies, confidentiality requirements, and professional boundaries; works respectfully with a diverse population; completes documentation; participates in required meetings; maintains current certifications, licenses, and training; and stays informed about agency communications.

Requirements

For the Crisis Case Manager/Mental Health Care Provider pathway: an associate-level qualification and two years of experience in mental health or related fields.
Alternatively, be a Certified Peer Counselor credentialed by the Washington State Department of Health to provide services, or be an Agency Affiliated Counselor.
Current registration, certification, or license.
Build effective working relationships with leadership, crisis staff, medical staff, professional and support staff, clients, and community partners.
Represent the agency in a positive and professional manner.
Excellent verbal and written communication skills.
Computer proficiency to document in the electronic medical record and use telehealth and Microsoft Office Suite.
Excellent client-focused customer service.
Ability to sit, stand, and move for long periods and lift up to 25 pounds.
Valid driver’s license and reliable vehicle.
Ability to drive in daylight, darkness, and typical Northwest weather conditions.
Flexibility to fill in for shifts if needed.
Meet current Washington health care vaccination requirements for health care workers.

Nice To Haves

Two years of experience in mental health or a related field.
Licensed mental health provider or associate, such as LMHC(A), LPC(A), LMFT(A), LICSW(A), or SUDP(T).
Mental Health Professional (MHP): a person with a master’s degree or further advanced degree in counseling or one of the social sciences from an accredited college or university.

Responsibilities

Respond to crises within two hours of the initial call and coordinate crisis response with Designated Crisis Responders as needed.
Help clients develop appropriate crisis and safety plans for mobile crisis staff to follow up in person or by phone.
Provide and coordinate follow-up services for people seen in crisis, during the day or after hours, working to stabilize the situation or facilitate intake into the mental health system.
Coordinate with Designated Crisis Responders regarding high-risk clients who are unwilling to voluntarily enter a higher level of care and may be a danger to themselves or others.
Maintain working relationships with inpatient mental health and treatment centers to support continuity of care.
Provide hospital liaison activities for hospitalized people from Pacific County, monitor Least Restrictive Alternatives, and coordinate follow-up for clients discharged into the community.
Participate in clinical, planning, and staff meetings as required.
Complete documentation according to agency requirements.
Attend professional conferences and workshops as appropriate.
Maintain current mandatory certifications, licenses, and training.
Stay current on agency communications, including email, newsletters, policies, and procedures.
Follow agency service excellence standards, code of ethics, policies and procedures, and confidentiality requirements; maintain appropriate boundaries and accommodate a diverse population.
Work on-site as necessary or remotely using telehealth technology, as determined by management.