Mobile Crisis Counselor
About The Position
The Mobile Crisis Counselor responds to crisis calls alongside a Mobile Crisis Peer, assesses client needs, eligibility, and service appropriateness, and makes referrals or coordinates with other agencies to secure services for clients and their families. The counselor provides guidance and direction to the Peer team member in accordance with BestCare policies and procedures, applicable regulations, and best practices. The role provides crisis assessment and intervention, including after-hours mobile responses to people experiencing mental health crises in the County. It involves assessing risk and environmental safety, making safety-planning and level-of-care recommendations, consulting with treatment providers and emergency departments, connecting clients with treatment and social services, documenting care, and completing follow-up. The position collaborates with team members and community partners and supports clients in recognizing their strengths and abilities.
Requirements
- Master’s degree in an accepted behavioral health field.
- Meet the Oregon Administrative Rules definition of a peer through similar life experience as a current or former recipient of addiction or mental health services, or as a family member of such an individual.
- For individuals in recovery from substance-use disorder, maintain continuous recovery for the two years preceding hire.
- Hold QMHP-C or LPC/LCSW, or register for QMHP-R or PCA/CSWA within one week of hire and have the ability and commitment to obtain the applicable credential within six months or two years, respectively.
- Maintain a valid Oregon driver license or be able to obtain one upon hire, and be insurable under the organization’s auto liability policy.
- Be at least 21 years old and have no Type A violations in the past three years, or three or more Type B violations, according to the stated insurability criteria.
- Have a reliable vehicle with adequate insurance for travel as needed.
- Hold current CPR and First Aid certifications or obtain them within three months of hire.
Nice To Haves
- Bilingual in English and Spanish.
Responsibilities
- Provide crisis and risk assessment and intervention services for BestCare’s mobile crisis response, including after hours.
- Respond promptly to individuals experiencing mental health crises within the County; calls may come from hospitals, jails, police, or other community partners.
- Gather information through client interviews and collateral sources to assess risks of harm to self or others, and recommend safety planning or a higher level of care.
- Assess personal safety in the environment and request law enforcement support when appropriate.
- Direct the Peer team member in completing comprehensive safety plans for each client.
- Provide assessments, recommendations, and case consultation to treatment providers and emergency departments as appropriate.
- Provide information and facilitate connections to mental health treatment and other social services.
- Work effectively in an occasionally ambiguous and frequently changing environment.
- Respect client rights and responsibilities and maintain professional boundaries and ethics.
- Comply with mandatory abuse reporting laws, 42 CFR, and HIPAA requirements.
- Maintain electronic health records and ancillary records in compliance with agency policies, program procedures, and local, state, and federal regulations; complete documentation within agency timelines.
- Review and approve crisis documentation completed by the Peer team member.
- Collaborate effectively with team members and community partners.
- Provide case consultation and maintain communication with other mental health providers.
- Complete appropriate client follow-up.
- Assist with referrals to respite or other higher levels of care as needed.
- Serve as a role model, inspire hope, and share relevant life experiences as appropriate.
- Make support calls to clients who are struggling and may be at risk of self-harm, suicidality, or poor decisions.
- Identify clients’ abilities, strengths, and assets and help them recognize and use these resources.
- Perform other related duties as assigned.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
