Crisis Advocate & Counselor

YWCA of Greater Harrisburg • Harrisburg, PA

7d

About The Position

The YWCA Greater Harrisburg is seeking a full-time Crisis Advocate and Counselor to provide critical intervention and support services to individuals impacted by domestic and sexual violence. The position provides immediate support through medical and legal accompaniments, crisis intervention, hotline counseling, emergency shelter support, advocacy, and assistance with emergency protection orders. It also provides short-term, empowerment-based individual and group counseling.

The role works 37.5 hours per week, with a Tuesday–Saturday shift from 4 p.m. to midnight. Compensated on-call responsibilities are included. The starting salary is $24 per hour.

Requirements

• Bachelor's degree in human services, criminal justice, or a related field; or an Associate's Degree with 2 years of relevant experience.
• Prior experience providing advocacy, social work, human services, or other supportive services.
• Reliable vehicle for travel within Dauphin and Perry Counties and a valid Driver's License. The vehicle is for employee transportation only; clients are not transported.
• Current FBI, Child Abuse, and State Police Clearances.

Responsibilities

• Respond to crisis intervention needs through hotline calls, walk-ins, accompaniments, and crisis coverage for victims of domestic violence and sexual assault and their non-offending others.
• Provide individual and group counseling, advocacy, referrals, crisis outreach, and follow-up services.
• Maintain an assigned counseling caseload and complete timely, accurate client documentation, case notes, and required reports.
• Provide shelter and support services, including intakes, room inspections, activities, and events.
• Facilitate support groups and assist with volunteer and new staff training as needed.
• Provide overnight, holiday, and occasional evening crisis coverage as assigned.
• Maintain strict confidentiality and adhere to all YWCA policies, procedures, and individualized work expectations.
• Support community awareness initiatives, prevention education, and domestic violence and sexual assault awareness activities.
• Participate in staff meetings, case reviews, trainings, and other departmental activities.
• Provide administrative and program support, including data entry, filing, and other duties required to support VIP/VOCA programming.

Benefits

• Medical, dental, and vision plans
• Employee Assistance Program (EAP)
• Life insurance
• Short- and long-term disability
• Pension retirement plan, with eligibility to begin earning a pension after two years of service
• 403(b) retirement plan, with contributions available from day one
• Paid time off and sick days
• 11 paid holidays
• Mileage reimbursement

What This Job Offers

• Job Type: Full-time