Crisis Case Manager - Field Response

COMPREHENSIVE HEALTHCARE • Yakima, WA

2d • $27 - $41 • Onsite

About The Position

Comprehensive Healthcare is hiring a Crisis Case Manager for its Field Response Team in Yakima County, Washington. The role provides supportive counseling, guidance, and service coordination, responding alongside another trained mental health care provider to requests from first responders and calls received through 911 or 988. The Case Manager may be dispatched into the community to assist people experiencing behavioral health crises, with or without other emergency responders, and may follow up with people previously seen for a crisis evaluation to help them navigate systems and referrals.

The position works closely with law enforcement and emergency services and is based within law enforcement buildings, so additional background requirements apply. The Case Manager conducts risk assessments, develops safety plans, coordinates available services, gathers collateral information, and staffs cases with Designated Crisis Responders (DCRs). The role is part of a multidisciplinary team and requires strong teamwork and interpersonal skills. Weekends and holidays are part of the schedule; the schedule is to be determined and discussed during the interview.

Requirements

• Bachelor's degree in social work, psychology, or a related field.
• Must be eligible for registration as an Agency Affiliated Counselor.
• Valid driver's license and vehicle liability insurance.
• Ability to work closely with law enforcement and emergency services.
• Strong teamwork and interpersonal skills.

Responsibilities

• Provide direct case management services and coordinate with internal and external resources to help clients achieve treatment plan goals.
• Promote access to community, peer, natural, and other supportive resources, and advocate for clients to obtain services and benefits that support recovery.
• Use knowledge of child, youth, and young adult development and behavioral health needs; collaborate with families, caregivers, and community supports while addressing confidentiality, consent, and capacity.
• Use crisis intervention techniques to stabilize clients, screen for risk to self, others, or property and for grave disability, make appropriate referrals, and complete legally required documentation or notifications.
• Apply QPRT principles when assessing risk and developing safety and treatment plans.
• Use knowledge of aging, neurocognitive disorders, and the effects of medical issues on mental status when working with older adults.
• Assess and document client symptoms and responses to prescribed medications; provide medication education and support, monitor side effects, and facilitate communication with medical staff as needed.
• Complete service notes in accordance with agency guidelines, policies, and procedures, ensuring they are timely, clear, respectful, concise, client-centered, and within scope of practice.
• Contact referents and clients to gather information about presenting problems, provide referrals, arrange follow-up when needed, and provide follow-up as directed by the Crisis Outreach Professional.
• Respond with Crisis Outreach Professionals to outreach requests and assist with safety; follow up with clients admitted to a Stabilization Bed to monitor symptoms and arrange discharge.
• Notify treatment teams of crisis contacts and coordinate follow-up and stabilization plans.
• Answer Open Line and Crisis Line calls, screen for risk, make appropriate referrals, and staff cases with the Crisis Outreach Professional.
• Review after-hours call center reports to identify clients needing follow-up or referral to their assigned treatment team.
• Coordinate with first responders, law enforcement, emergency services, and multidisciplinary team members.

Benefits

• Training and development opportunities, including regular training, support, supervision, and consultation in implementing evidence-based services and programs.
• Career opportunities across a wide range of settings, with room for mobility and promotion.
• Healthcare coverage for employees and qualified family members.
• Vacation, paid holidays, and sick leave.
• Employee Assistance Program services.
• Agency-funded retirement plan with contributions equal to 5% of compensation.
• Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation.
• Agency-funded life and disability insurance.
• Financial incentives to further employee education.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level