Enhanced Shelter Case Manager

Lowome Housing Institute • Spanaway, WA

5d • Onsite

About The Position

The Enhanced Shelter Case Manager secures permanent housing for people who were formerly experiencing homelessness and provides short-term service planning, case management, brief intervention, crisis response, information and referral assistance, and coordination of community-building activities. The role maintains relationships with community agencies and service providers and works collaboratively with Shelter Operations and Supportive Services staff to increase client stability.

The position is full-time, 40 hours per week, Monday through Friday, 8:00 AM–4:30 PM, at Oak View Village in Spanaway, Washington. It is a non-exempt, unionized position represented by OPEIU 8 and reports to the Supportive Services Manager. The hourly pay range is $29.20–$34.61.

Requirements

• Associate degree in Social Work or a related field.
• Three years of experience with people experiencing homelessness and issues involving mental health or substance abuse.
• Ability to read, write, and speak English, with excellent writing skills.
• Intermediate knowledge of MS Excel, MS Word, Google Docs/Sheets, and company email for timesheets and monthly reports.
• Flexibility to work evenings.
• Knowledge of referral resources.
• Two years of case documentation experience.
• Background in case management, advocacy, or a related career.
• Reliable transportation.
• Valid Washington State driver’s license and Washington State minimum driver liability insurance; must pass a driving record check.
• Must pass criminal background checks and drug screening.

Nice To Haves

• Experience providing services to low-income people and/or people experiencing homelessness.
• Bachelor’s degree in Social Work or a related field.
• CPR/First Aid certification.

Responsibilities

• Build effective relationships with clients and provide information and referrals, including distributing written materials.
• Maintain updated information tools to help clients access community resources.
• Formally and informally assess clients’ functioning and social service needs, and provide case management for assigned clients.
• Make referrals or initiate services addressing mental health, substance use, and disability issues when possible.
• Coordinate with local agencies to provide services that meet LIHI clients’ needs.
• Collaborate with Shelter Operations and Supportive Services staff to increase client stability.
• Organize and facilitate resident community events and coordinate on- and off-site activities with community organizations, public agencies, and volunteers.
• Encourage client involvement in community-building activities, including community meetings, meals, and support groups.
• Help develop a community that values cultural diversity and establish community contacts.
• Participate in staff meetings and case conferencing, and report programmatic issues to the Supportive Services Manager.
• Maintain digital and hard-copy case management records and complete other records and reports as directed.
• Assist with spreadsheets, correspondence, and reports related to shelter programs.
• Participate in public policy advocacy, including recruiting clients to attend public meetings and testify at hearings.
• Foster a clean and safe environment.
• Document incidents, maintenance needs, and operational issues in writing through the assigned platform or system in a timely manner, within 24 or 48 hours for non-emergent issues.
• Complete assigned training by deadlines and follow personal protective equipment protocols.
• Perform other duties as assigned.

Benefits

• Generous vacation and sick leave.
• 10 paid holidays and 1 floating holiday.
• Employer-paid medical, dental, and vision insurance, with HRA, HSA, and FSA options.
• Employer-paid life and AD&D insurance.
• 401(k) offered for unionized employees through OPEIU 8.
• 403(b) offered for non-union employees.
• Employee Assistance Program.
• Travel Assistance Program.
• Aflac offered for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree