Enhanced Shelter Case Manager

Low Income Housing Institute • Spanaway, WA

6d • $29 - $35

About The Position

The Enhanced Shelter Case Manager is responsible for securing permanent housing for people who were formerly experiencing homelessness, short-term service planning, maintaining relationships with community agencies and service providers, brief intervention and crisis response, information and referral assistance, and coordinating community-building activities. The position works with clients and Shelter Operations and Supportive Services staff to increase client stability and connect clients with resources and services.

The role is based at Oak View Village in Spanaway, Washington, and is a full-time, 40-hour-per-week position scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. It is non-exempt and unionized (OPEIU 8), reports to the Supportive Services Manager, and pays $29.20–$34.61 per hour.

Requirements

• Associate degree in social work or a related field and three years of experience working with people experiencing homelessness, mental health issues, or substance abuse.
• Ability to read, write, and speak English, with excellent writing skills.
• Intermediate knowledge of MS Excel, MS Word, Google Docs/Sheets, and company email for timesheets and monthly reports.
• Flexibility to work evenings.
• Knowledge of referral resources.
• Two years of case documentation experience.
• Background in case management, advocacy, or a related career.
• Access to reliable transportation.
• Valid Washington State driver’s license and compliance with Washington State minimum driver liability insurance requirements.
• Ability to pass a driving record check.
• Ability to pass criminal background checks and drug screening.

Nice To Haves

• Experience providing services to low-income people and/or people experiencing homelessness.
• Bachelor’s degree in social work or a related field.
• CPR/First Aid certification.

Responsibilities

• Build effective relationships with clients.
• Provide clients with information and referrals, including written materials.
• Maintain updated information tools clients can use to access community resources.
• Formally and informally assess clients’ current functioning and social service needs.
• Provide case management to assigned clients.
• Make referrals or initiate services addressing mental health, substance abuse, and disability issues wherever possible.
• Coordinate with local agencies to provide services that meet LIHI clients’ needs.
• Collaborate with Shelter Operations and Supportive Services staff to increase client stability.
• Organize and facilitate community events for residents.
• Coordinate with community organizations, public agencies, and volunteers to provide on- and off-site client activities.
• Encourage client involvement in community-building activities, including community meetings, meals, and support groups.
• Contribute to a community that values cultural diversity.
• Participate in staff meetings and case conferencing.
• Report programmatic issues regularly to the Supportive Services Manager.
• Maintain digital and hard-copy records of client activities in accordance with case management reporting policies.
• Complete other records and reports appropriate to the position as directed.
• Assist with preparing spreadsheets, correspondence, and reports related to shelter programs.
• Participate in public policy advocacy, including recruiting clients to attend public meetings and testify at hearings.
• Help establish community contacts.
• Foster a clean and safe environment.
• Document incidents, maintenance needs, and operational issues in writing through the assigned platform or system in a timely manner; non-emergent issues must be documented within 24 or 48 hours.
• Complete assigned training and meet training deadlines.
• Use personal protective equipment (PPE) and follow PPE protocols.
• Perform other duties as assigned.

Benefits

• Generous vacation and sick leave.
• 10 paid holidays and one floating holiday.
• Employer-paid medical, dental, and vision insurance, with HRA, HSA, and FSA options.
• Employer-paid life and AD&D insurance.
• 401(k) offered for unionized employees through OPEIU 8.
• 403(b) offered for non-union employees.
• Employee Assistance Program.
• Travel Assistance Program.
• Aflac offered for all employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree