Services Program Manager

Toshiba Global Commerce Solutions - External

About The Position

Toshiba Global Commerce Solutions is seeking a Services Program Manager to manage complex Installation Services projects and support qualified sales opportunities. The role uses value-based selling to identify business needs and develop customized solutions. The Program Manager coordinates with Solution Architects, Customer Success, Sales, the Director of Installation, clients, and other resources; manages project budgets and client expectations; and uses change control to support profit-and-loss goals while maintaining strong client relationships. The Program Manager oversees planning, execution, and delivery of key initiatives, ensuring alignment with TGCS strategic priorities and completion on time, within scope and budget, and with high-quality deliverables. The customer-facing role involves up to 20% travel. The position also provides leadership and mentoring to Project Managers and contributes to proposals, presentations, and sales opportunities.

Requirements

Bachelor’s degree with 12 or more years of experience, or an equivalent combination of education and experience.
At least 12 years of Project Management experience, including at least 6 years in the retail industry, particularly store operations.
Proven experience with Point-of-Sale installation and cabling projects.
Experience creating customer proposals and delivering effective presentations.
Strong understanding of P&L responsibilities and financial management.
Proficiency with MS Office tools, including MS Project and Excel.
Exceptional communication and relationship-building skills across all levels of an organization.
Strong multitasking and organizational abilities.
Experience with project change control processes, including budget and scope management.
Customer-facing experience with a services background.
Proven ability to manage custom installation projects.
Ability to influence and collaborate in a matrixed team environment.
Strong problem-solving skills and a focus on delivering results.

Nice To Haves

PMP Certification.

Responsibilities

Oversee execution and delivery across multiple complex projects involving TGCS, clients, and third-party vendors.
Lead daily project team meetings and collaborate with cross-functional teams to support seamless project delivery.
Manage project budgets, timelines, and scope, applying change control processes when necessary.
Develop and manage project plans that meet TGCS and client goals.
Provide frequent program updates to clients and internal executives, manage escalations, and resolve issues.
Mentor Project Managers and develop leadership within the team.
Facilitate requirements-gathering workshops, mitigate risks, and ensure project documentation is thorough.
Provide content for Requests for Proposals (RFPs) and Requests for Information (RFIs), and identify opportunities to leverage existing assets.
Support qualified sales opportunities through value-based selling, customer proposals, and presentations.