ServiceNow IT Solution Architect

Cprime

2d

About The Position

The IT Solution Architect is a ServiceNow architect who helps enterprise clients determine how AI should change IT services and operations, then turns that direction into designs ready to build. The role brings deep IT platform knowledge to client advisory and solution design as AI automates more implementation work. The position reports to the Solution Architect Lead.

The architect advises client IT leaders, designs scalable ServiceNow solutions across ITSM, ITOM, ITAM, and SPM, assesses clients’ current environments and readiness for AI adoption, and defines integrations with cloud, identity, observability, middleware, and business systems. The role also leads discovery and design workshops, supports business development, proves feasibility with AI engineers, guides implementation handoffs, develops reusable architecture assets, and tracks ServiceNow platform developments.

Cprime describes itself as an AI-first, human-centered partner that combines strategic consulting with enterprise platforms. Founded in 2003 and headquartered in the US, it serves clients globally, including more than 300 Fortune 500 companies. Its expertise includes Atlassian, IBM Apptio, ServiceNow, cloud, data, and enterprise agility.

Requirements

• At least 6 years of ServiceNow implementation, development, or architecture experience, including technical solution design.
• Bachelor's degree in computer science, information technology, engineering, or a closely related field.
• Strong experience with ServiceNow ITSM and experience with at least one of ITOM, ITAM, or SPM.
• Solid knowledge of Now Platform architecture, CMDB and data model design, security, and integration design.
• Strong hands-on capability in JavaScript, ServiceNow scripting, REST, and API-led integrations.
• Working knowledge of agentic AI on ServiceNow, including AI Agents and Moveworks, or strong interest in building it.
• Ability to balance out-of-the-box capabilities, configuration, and custom development while preserving upgradeability.
• Client-facing consulting experience, including workshops and stakeholder communication.
• Strong problem-solving ability and judgment to simplify complex requirements into practical design decisions.
• Comfort working across cross-functional teams in ambiguous enterprise transformation environments.
• Required: ServiceNow Certified System Administrator (CSA) certification.

Nice To Haves

• ServiceNow Certified Implementation Specialist in ITSM (CIS-ITSM) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Additional CIS certifications in ITOM or other IT product lines, or progress toward Certified Technical Architect (CTA).

Responsibilities

• Advise client IT leaders as a trusted ServiceNow advisor and explain technical trade-offs in business terms.
• Translate business and operating model needs into scalable ITSM, ITOM, ITAM, and SPM solutions, including the fit and governance of AI agents.
• Assess client ServiceNow instances, CMDB and data health, integrations, and customizations to identify factors that enable or hinder AI adoption.
• Define how ServiceNow integrates with cloud platforms, identity providers, observability tools, middleware, and business applications.
• Lead IT discovery and design workshops and translate business needs into a clear solution direction.
• Contribute IT architecture to client workshops, business cases, proofs of concept, and proposals.
• Build and test IT use cases in proofs of concept with AI engineers using tools such as Flow Designer and IntegrationHub.
• Hand off clear designs, answer architecture questions during implementation, and flag risks, technical debt, and non-scalable customizations early.
• Turn client lessons into reusable IT patterns, use case catalogs, and accelerators in accordance with architecture standards.
• Track ServiceNow developments for IT and identify opportunities for clients.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior