ServiceNow Solution Architect Lead

Cprime

2d

About The Position

The Solution Architect Lead is a senior ServiceNow architect who advises enterprise clients on how to use AI across HR and IT. The role partners with client leaders from initial discussions through build-ready solution design and establishes architecture standards for consultants and implementation teams. It focuses on shaping valuable solutions, proving feasibility, and preparing implementation teams to build them effectively.

The architect designs end-to-end AI solutions spanning employee experience, workflows, AI agents, and governance. The role sets target architecture across solution design, integrations, data, security, environments, and portals, including ServiceNow Employee Center. It also supports business development, leads workshops and reviews, tests design choices with AI engineers, guides implementation, establishes reusable platform standards, mentors architects, and tracks ServiceNow platform developments.

Requirements

• At least 9 years of ServiceNow implementation, development, or architecture experience, including complex technical solution design.
• Proven experience as a technical lead, solution architect, or platform architect on enterprise-scale ServiceNow programs.
• Bachelor's degree in computer science, information technology, engineering, or a closely related field.
• Deep expertise in Now Platform architecture, data model design, ACL and security architecture, update strategy, and integration design.
• Experience designing across HRSD and ITSM, plus at least one of ITOM, ITAM, SPM, IRM/GRC, or App Engine.
• Hands-on experience designing Employee Center, including information architecture, widget strategy, search, security, and content strategy.
• Working knowledge of agentic AI on ServiceNow, including AI Agents and Moveworks.
• Enough hands-on JavaScript and ServiceNow scripting experience to review designs and guide technical decisions.
• Ability to balance out-of-the-box capability, configuration, and custom development while preserving upgradeability and long-term platform health.
• Strong client-facing consulting experience, including workshops, architecture presentations, and work with senior stakeholders.
• Collaborative leadership style with the ability to mentor teams and influence design choices.
• Comfort working in ambiguous enterprise transformation environments and simplifying complex requirements into practical architecture decisions.
• Required ServiceNow Certified System Administrator (CSA) certification.

Nice To Haves

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) certification.
• Certified Application Developer (CAD) certification.
• Two or more Certified Implementation Specialist (CIS) certifications aligned to HRSD, ITSM, or other major product lines.
• Experience with AI governance.

Responsibilities

• Advise client leaders as a trusted architecture partner and explain technical trade-offs in business terms.
• Design end-to-end AI solutions across employee experience, workflows, AI agents, and governance for HR and IT.
• Define target architecture, including solution design, integration patterns, data architecture, security, environment strategy, and portal architecture.
• Architect ServiceNow Employee Center portals with clear navigation, targeted content, search, and a unified view of employee tasks.
• Lead design workshops and architecture reviews with client leaders and implementation teams.
• Contribute architecture to client workshops, business cases, proofs of concept, and proposals.
• Work with AI engineers to test design choices and integration feasibility through proofs of concept.
• Hand off target architectures and advise implementation teams during build; identify risks, technical debt, and non-scalable customizations early.
• Define platform standards for data model integrity, API integrations, portal design, and upgrade-safe extensibility, and turn them into reusable frameworks and patterns.
• Mentor other architects on architecture patterns, quality, and secure design.
• Track ServiceNow's direction and identify implications for clients and Cprime services.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior