IT Solution Architect - OTC

First Quality • Home Office (PA), PA

12d • Remote

About The Position

First Quality Tissue Enterprises, LLC is seeking a remote IT Solution Architect – OTC to design technical solutions that transform Order to Cash business functions, support company operations and growth, and enable cost-effective, process-efficient best practices. The role drives functional and technical roadmaps that apply technology and industry innovation to the processes in scope.

Working with Solution Architects, Engineers, functional teams, and Centers of Excellence, the architect fosters cross-domain collaboration and end-to-end alignment across processes, data models, and integrations. The position develops high-level designs and functional specifications for IT Build/Engineering, helps direct solution execution, and ensures solutions align with business requirements, Enterprise Architecture guidance, and business continuity and disaster recovery objectives.

The role also supports project planning, implementation and development standards, testing and training strategies, vendor and sourcing activities, service design, and escalation-based L4 support. The position is remote.

Requirements

• 10+ years of IT experience supporting the in-scope business processes using tools including SAP and analytics tools such as Qlik or Power BI.
• 10+ years of Solution Architecture experience designing enterprise-level solutions across process, technology, people, and data perspectives.
• 5+ years of Solution Architecture experience designing solutions within established Enterprise Architecture guidelines and principles.
• 10+ years of experience designing new IT business services.
• 5+ years of solution engineering experience building solutions under established high-level and architectural designs.
• 5 years of Project Management experience or exposure.
• 5+ years of CPG manufacturing experience.
• 5+ years of Business Process Design experience.
• 5+ years of experience with the technology stack, including SAP (ECC 6.0, APO, EWM, TM, IBP, Ariba), Qlik, Power BI, and FourKites.
• 5+ years of enterprise-level integration capabilities.
• 5+ years of team leadership or team management experience.
• Bachelor’s degree or equivalent experience.
• Intermediate to advanced Microsoft Office skills.
• Excellent verbal and written communication skills, including comfort presenting to management.
• Strong interpersonal skills and the ability to build and maintain relationships internally, externally, and cross-functionally.
• A collaborative, team-oriented approach, with sound judgment and integrity.
• Strategic mindset.
• Excellent change management and communication capabilities.
• Ability to thrive in an entrepreneurial, dynamic, and fluid environment while delivering results.
• Comfort with agility and ambiguity, including the ability to pivot strategy as circumstances change.
• Strong work ethic and elevated level of integrity.
• Ability to effectively plan and manage multiple projects, tasks, and initiatives simultaneously.
• High organizational skills and attention to detail.
• Problem-solving skills.

Responsibilities

• Develop and maintain a detailed understanding of Order to Cash business processes and associated software configuration, including SAP applications, and understand dependencies with Transportation and Warehousing.
• Build and maintain relationships with functional teams and their Centers of Excellence.
• Establish three-year strategic functional roadmaps aligned with business strategy and requirements.
• Develop supporting three-year technical roadmaps and, where appropriate and compliant with Enterprise Architecture guidelines, introduce innovation and automation.
• Develop Reference Architecture Documents for in-scope functions, processes, and supporting systems.
• Create high-level designs for new business processes and projects, including architectural diagrams, logical data-flow diagrams, reference wireframes, security architecture in partnership with IS, and infrastructure architecture in partnership with IT Infrastructure.
• Hand off high-level designs to IT Build/Engineering for detailed low-level design.
• Provide direction on execution strategy and sequencing based on functional and technical dependencies.
• Develop functional specifications for the IT Build/Engineering team.
• Develop use-case-level testing plans to ensure solutions meet business requirements.
• Collaborate proactively with Project Managers on program and project plans.
• Ensure solutions incorporate business continuity planning and disaster recovery objectives.
• Develop implementation guidelines and build/development standards, and comply with the Systems Development Life Cycle methodology.
• Ensure proposed projects have properly vetted business cases and align with the three-year strategic roadmap.
• Create user-training strategies for handoff to IT Build/Engineering for detailed planning and execution.
• Provide post-project hypercare support as needed.
• Collaborate with and support Sourcing and Vendor Management for assigned business processes.
• Develop Service Strategy and Service Design plans for newly created IT services.
• Provide escalation-based L4 support as required.
• Foster cross-domain collaboration and end-to-end alignment on processes, data models, and integrations, while developing specialized-domain skills and aligning objectives with measurable business outcomes.

Benefits

• Competitive base salary and bonus opportunities.
• Paid time off, with a three-week minimum.
• Medical, dental, and vision coverage starting day one.
• 401(k) with employer match.
• Paid parental leave.
• Child and family care assistance through a dependent care FSA with employer match up to $2,500.
• Bundle of Joy benefit: a year’s worth of free diapers for team members with a new baby.
• Tuition assistance.
• Wellness program with savings of up to $4,000 per year on insurance premiums.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior