ServiceNow Developer

Indotronix International Corporation • San Antonio, TX

1d • Remote

About The Position

Join a forward-thinking team as a Senior ServiceNow Developer specializing in IT Asset Management (ITAM), Hardware Asset Management (HAM), and Software Asset Management (SAM). In this fully remote, long-term contract role, you will architect and deliver ServiceNow solutions, streamline IT processes, and drive compliance for enterprise clients. You will collaborate with procurement, security, and IT operations to automate asset lifecycles, optimize costs, and ensure data accuracy.

Requirements

• At least 8 years of hands-on ServiceNow development experience, with a strong focus on ITSM, SPM, and ITAM.
• Advanced ServiceNow scripting skills, including JavaScript and Glide API, along with data model and Flow Designer skills.
• Proven expertise in SAM Pro, including entitlements, license metrics, compliance, reconciliation, and optimization.
• Proven expertise in HAM Pro, including stockrooms, workflows, lifecycle states, and asset audits.
• Deep knowledge of CMDB/CSDM, Discovery, IRE, and data normalization.
• Integration experience with SCCM, Intune, Jamf, and other endpoint or inventory tools.
• Strong troubleshooting, performance tuning, and root-cause analysis skills.
• Excellent communication and cross-functional collaboration abilities.

Nice To Haves

• Enterprise-scale experience with ServiceNow Discovery, Cloud Discovery, and SAM/HAM Pro optimization.
• Scripting experience for complex reconciliation, custom license models, and API-based entitlement loads.
• Knowledge of hardware lifecycle management, including RMA, repair depots, lost/stolen assets, e-waste, and secure disposal.
• SaaS management experience with Okta, Azure AD, SSO, SCIM, and telemetry-driven reclamation.
• Experience with data governance, data quality KPIs, and CMDB/CSDM alignment initiatives.

Responsibilities

• Design, configure, and develop ServiceNow solutions focused on ITAM, HAM, and SAM across development, test, and production environments.
• Implement and enhance data models, discovery processes, normalization, entitlement management, reconciliation, and lifecycle workflows.
• Build and maintain integrations with CMDB, SCCM/Intune, Jamf, Azure AD, HR, procurement, and finance tools using MID Server, APIs, and web services.
• Configure HAM Pro features for stockrooms, asset states, deployment, maintenance, repair, reclamation, and disposal.
• Configure SAM Pro features for software models, normalization, publisher packs, entitlements, contracts, reclamation, and compliance.
• Develop and optimize client- and server-side scripts, UI policies, Flow Designer flows, business rules, Script Includes, and Scheduled Jobs.
• Implement discovery, normalization, and publisher packs; tune identification and reconciliation rules for IT asset data.
• Configure CMDB relationships, class models, and data quality controls for health, completeness, and correctness.
• Build dashboards and reports for inventory, license consumption, compliance, cost, and KPIs.
• Gather requirements, write user stories, and deliver releases in Agile/Scrum environments.
• Create and execute unit, integration, and UAT test plans; support change management and release readiness.
• Produce technical documentation, solution designs, data maps, runbooks, and administrative support materials.
• Provide tier-3 support for ITAM/HAM/SAM issues, performance tuning, and remediation.
• Drive automation and continuous improvement for joiner/mover/leaver, refresh, lease return, and software reclamation processes.

Benefits

• 100% remote work and flexible work-life balance.
• Opportunity for a long-term, stable contract engagement.
• Fast-moving hiring process with quick feedback and onboarding.
• Exposure to enterprise-scale ServiceNow environments and the latest ITAM technologies.
• Opportunity to collaborate with industry leaders and develop in-demand expertise.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed