ServiceNow Developer

SAIC • Oak Ridge, TN

6d

About The Position

SAIC is seeking a Senior ServiceNow Developer to support the Federal Aviation Administration Integrated Service Center (FAA ISC) in its Civilian Sector. The role focuses on enhancing and integrating platform capabilities and module functionality in the FAA ServiceNow environment. The developer will use agile practices to integrate systems and tools and improve IT service delivery, operational effectiveness, and user experience.

The position also supports enterprise adoption of ServiceNow through business process standardization, governance, documentation, knowledge transition, and training. The work is aligned with FAA strategic priorities, digital governance, enterprise architecture, and evolving mission and operational needs.

Requirements

• Bachelor’s degree in Information Technology.
• 9 years of experience, including 7–9 years of relevant ITSM and ServiceNow experience.
• Proven experience integrating ServiceNow with enterprise systems.
• Ability to obtain and maintain a Public Trust Clearance.
• Must be a U.S. citizen or green card holder with 3 years of residency.

Nice To Haves

• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Experience with Scrum/Agile methodologies.
• Familiarity with supporting FedRAMP-authorized software.
• Results-driven approach and ability to deliver integration goals with minimal oversight.
• Creativity and resourcefulness when addressing integration challenges.
• High motivation, enthusiasm, and willingness to pursue ambitious goals.

Responsibilities

• Assist in implementing ServiceNow modules and platform capabilities aligned with enterprise priorities, including stakeholder engagement and operational integration.
• Enhance existing ServiceNow modules to improve workflow automation, data quality, operational transparency, and user experience.
• Integrate the platform with FAA systems and data repositories to support interoperability and a unified system of record across AIT and enterprise stakeholders.
• Use Agile SDLC methodologies to lead ServiceNow integrations with enterprise systems and ensure seamless data flow between tools and platforms.
• Gather stakeholder requirements and design integration solutions aligned with FAA digital governance and enterprise architecture frameworks.
• Implement ServiceNow enhancements and integrations using best practices and iterative delivery to support continuous improvement and mission priorities.
• Assist with FAA business process reengineering and standardization to maximize the value of integrated ServiceNow solutions.
• Provide documentation, process guides, governance artifacts, knowledge transition artifacts, and training materials for enterprise operations and adoption.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior