ServiceNow Developer Technical Transformation Senior Consultant
About The Position
As a Project - Senior Consultant, Technical Transformation on Deloitte’s Government & Public Services team, you will support ServiceNow development and integration efforts that enable federal procurement workflows. The role involves designing, configuring, and maintaining ServiceNow solutions; integrating with procurement-related systems; improving workflow consistency and data quality; and supporting testing, deployment, troubleshooting, and technical documentation. The Project Delivery Talent Model is intended for professionals with specialized skills aligned to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Employment is tied to the role on a project, and the position is eligible for a benefits package competitive for project delivery-focused professionals.
Requirements
- Bachelor’s degree.
- At least 3 years of experience developing and configuring ServiceNow applications, workflows, forms, tables, and scripts.
- At least 2 years of experience using JavaScript in ServiceNow or a comparable workflow platform.
- At least 2 years of experience building integrations using REST, SOAP, Integration Hub, or MID Server.
- At least 1 year of experience creating reports and dashboards in ServiceNow or a comparable platform.
- At least 1 year of experience supporting testing, deployment, and defect resolution for enterprise applications.
- Active Secret Clearance.
- Ability to travel 0–25% on average, based on the work and clients and industries or sectors served.
- Must be legally authorized to work in the United States without employer sponsorship now or in the future.
- Ability to work independently and collaborate as part of a team.
- Effective written and verbal communication skills.
- Meticulous attention to detail and quality of work product.
Nice To Haves
- ServiceNow Certified System Administrator or ServiceNow Certified Application Developer certification.
- At least 1 year of experience using MID Server or Integration Hub for system integrations.
- At least 1 year of experience implementing approval routing, escalation logic, or workflow automation.
- At least 1 year of experience supporting procurement, finance, or order management workflows.
- At least 1 year of experience working with federal clients or Department of Defense environments.
Responsibilities
- Design, configure, and maintain ServiceNow workflows, automations, scripts, forms, tables, and custom applications supporting procurement-related processes.
- Develop and support integrations with systems such as APMS, DFAS, and WAWF using REST, SOAP, Integration Hub, and MID Server capabilities.
- Implement approval routing, escalation logic, data mappings, and synchronization utilities to improve process consistency and data quality.
- Build reports and dashboards to improve operational visibility into workflow activity and performance.
- Troubleshoot defects; support testing and deployment activities; and document technical configurations, enhancements, and solution updates.
Benefits
- Benefits package competitive for project delivery-focused professionals.
- May be eligible to participate in a discretionary annual incentive program, subject to its rules and applicable factors.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
