ServiceNow Senior Technical Consultant/Technical Lead

DXC Technology•USA OH Home based (CSC Location), OH

1d•$84,400 - $156,800•Remote

About The Position

DXC is seeking a ServiceNow Senior Technical Consultant/Technical Lead to help clients transform their businesses and solve complex problems. The role defines project scope and vision for customized solutions, guides technical governance, supports standards for the ServiceNow architecture model, and leads or participates in design, development, testing, and deployment activities. The position is responsible for technical deliverables related to ServiceNow configurations and integrations, while applying expert knowledge of ServiceNow best practices. The consultant develops a deep understanding of DXC’s capabilities and customers’ businesses, supports business development and presales as a technical lead or architect, and drives continuous improvements to implementation methods and service offerings based on client experience. The role also serves as a technical liaison among business partners, technical resources, and project stakeholders.

Requirements

5+ years of relevant experience architecting and delivering ServiceNow solutions across multiple products, such as ITSM, ITOM, ITBM, SAM, GRC, Security, CSM, HRSD, and Portal.
Strong professional services and/or client-facing experience.
Excellent written and verbal communication skills, with strong presentation and facilitation skills.
Demonstrated ability to influence, consult, and provide thought leadership to sponsors and stakeholders in solving governance, program/project management, business process, and/or technical problems.
Strong interpersonal skills, a customer-centered attitude, and the ability to work with cultural diversity.
Proven ability to be a team player and team builder.
A degree, preferably in Information Technology, Engineering, or the Sciences.

Nice To Haves

ITIL V3 Foundation Certification desired.
ServiceNow System Administrator, Certified Implementation Specialist, and/or Certified Application Developer certifications preferred.

Responsibilities

Help clients transform their businesses and solve complex problems.
Define project scope and vision for projects delivering customized solutions.
Define, guide, and support the execution of technical governance processes.
Help develop standards and practices for maintaining the ServiceNow architecture model.
Participate in and/or lead design workshops, development, testing, and deployment activities.
Maintain responsibility for technical deliverables related to ServiceNow configurations and integrations.
Apply expert understanding of ServiceNow best practices.
Develop and represent a deep understanding of DXC’s capabilities and customers’ businesses.
Support business development and presales activities as the technical lead or architect across functional and technical projects.
Drive continuous improvement of implementation methodology and service offerings based on client experiences.
Serve as a technical leader and liaison among business partners, technical resources, and project stakeholders.