Lead Servicenow Consultant

Ivid Tek•Santa Clara, CA

3d•Remote

About The Position

The Lead ServiceNow Consultant will lead the design, development, and implementation of complex ServiceNow Enterprise Architecture (EA/APM) solutions, with a focus on Technology Reference Model (TRM), Technology Portfolio Management (TPM), and Digital Integration Management (DIM). The role includes migrating legacy Technology Standards processes into ServiceNow, designing enterprise governance workflows, and implementing technology lifecycle, integration, configuration management, and compliance capabilities. The consultant will lead technical discovery sessions, architecture discussions, and stakeholder workshops to translate business requirements into scalable solutions. They will follow ServiceNow out-of-the-box best practices, platform standards, security requirements, and enterprise architecture principles while minimizing unnecessary customization. This is a remote W2 or C2C contract role. Candidates must have active, relevant ServiceNow certifications.

Requirements

Active, relevant ServiceNow certifications are mandatory.
Experience with Enterprise Architecture, TRM, TPM, and Integration Hub is requested from interested candidates.
Strong troubleshooting skills.
Strong stakeholder management skills.
Strong technical documentation skills.

Nice To Haves

Experience with SAM Pro, HAM Pro, and ITOM Service Mapping.
Knowledge of SBOM integration, technology lifecycle management, and vulnerability management.
Experience integrating Tenable or similar security platforms.
Familiarity with federal enterprise environments and governance requirements.
Experience with complex legacy platform migrations.

Responsibilities

Lead the design, development, and implementation of ServiceNow EA/APM solutions focused on TRM, TPM, and DIM.
Architect and migrate legacy Technology Standards processes into ServiceNow, including data modeling, workflow integrations, parallel approvals, and legacy system transition.
Design and automate enterprise governance workflows for Technology Design Authority, AI Review Board, SaaS, Cloud, Security, Legal, Privacy, HR, Finance, and Procurement approvals.
Enhance TRM capabilities, including software bundle hierarchies, technology lifecycle management, version blocking, environment approvals, access controls, and procurement routing.
Implement TPM capabilities, including discovered technology population, lifecycle synchronization, and integrations with SAM Pro, HAM Pro, and ITOM Service Mapping.
Develop and maintain enterprise integrations using ServiceNow Integration Hub, REST APIs, Flow Designer, and JavaScript, including integrations with Samplify, Tenable, and SBOM tools.
Design and optimize CMDB/CSDM data models, technology hierarchies, environment mappings, and configuration management processes.
Implement automated request workflows, governance controls, SLA monitoring, aging detection, escalation mechanisms, and operational dashboards.
Support SBOM integration, technology drift detection, vulnerability management, and compliance automation across enterprise environments.
Configure DIM attributes and interface governance workflows based on requirements identified during discovery workshops.
Lead technical discovery sessions, solution architecture discussions, and stakeholder workshops to translate complex business requirements into scalable ServiceNow solutions.
Ensure adherence to ServiceNow OOTB best practices, platform standards, security requirements, and enterprise architecture principles while minimizing unnecessary customization.