ServiceNow Technical Delivery Lead & PMO Consultant

Nexer Group

17h • Remote

About The Position

Nexer Czech Republic, a division within DANIR AB, is seeking an experienced ServiceNow Technical Delivery Lead & PMO Consultant for a large-scale digital transformation program at a global logistics organization. The role combines hands-on ServiceNow consulting, technical workstream delivery leadership, stakeholder management, and PMO responsibilities. The successful candidate will own a ServiceNow workstream from initial analysis through design, development, testing, production release, and hypercare, coordinating business and technical teams throughout the implementation lifecycle. This is not a purely project-management or administrative PMO position; practical ServiceNow delivery experience and the ability to collaborate with architects, developers, and technical teams are essential.

The position is based in Czechia, is offered as an employment contract at 100% allocation, and allows remote work with occasional travel. Nexer describes its work as involving multinational environments and internationally recognized brands, and highlights professional growth, a stable team, respect for private life, and no expectation of overtime or weekend work.

Requirements

• Based in Czechia.
• Hands-on experience delivering ServiceNow implementations.
• Strong understanding of the ServiceNow platform, architecture, integrations, and delivery lifecycle.
• Experience leading technical workstreams or performing similar delivery responsibilities.
• Solid background in ITSM environments.
• Strong project management and PMO capabilities.
• Experience with Jira and Agile delivery methodologies.
• Excellent stakeholder-management and communication skills.
• Ability to work independently in complex enterprise environments.
• Professional English communication skills.

Nice To Haves

• Previous experience as a ServiceNow Consultant, Business Analyst, Implementation Lead, or Technical Delivery Lead.
• Consulting background in enterprise digital transformation programs.
• Experience coordinating globally distributed teams.
• Knowledge of release management and change management processes.
• Excellent written and spoken English.

Responsibilities

• Own an assigned ServiceNow workstream end to end, from initial analysis through design, development, testing, production release, and hypercare.
• Establish and maintain the workstream delivery plan, priorities, milestones, dependencies, and expected outcomes.
• Drive analysis and ensure requirements, technical dependencies, and design decisions are understood before development begins.
• Identify technical blockers, dependencies, and design risks early and drive them toward resolution.
• Coordinate development activities and track progress against the workstream plan.
• Coordinate testing and UAT, including readiness, business participation, defect management, and resolution.
• Drive production-release readiness, ensuring approvals, documentation, testing evidence, and release artefacts are available.
• Coordinate workstream activities through production release and hypercare until agreed completion criteria are met.
• Own workstream risks, issues, actions, and dependencies, with clear ownership and timely escalation.
• Maintain Jira and other project-tracking tools so the workstream’s current state is accurate and transparent.
• Produce concise workstream status reports for the Project Manager, Product Owner, and project governance.
• Organise and lead workstream meetings, workshops, and stakeholder discussions as required.
• Coordinate Business Unit and stakeholder engagement for the assigned workstream.
• Translate complex technical topics into clear information for business stakeholders and project management.
• Prepare or coordinate project documentation, presentations, decisions, communications, and supporting materials.
• Proactively identify gaps, outstanding decisions, and potential delivery problems.
• Work independently and escalate decisions when architectural, product, or project-level input is needed.

Benefits

• Exciting projects in multinational and inspiring environments.
• Opportunity to work with internationally recognized brands and transformation programs.
• Join a team of motivated professionals intended to be a stable, long-term team.
• Support for professional growth.
• Respect for private life, with no expectation of overtime or weekend work.
• Online and offline events across Europe and beyond, connecting colleagues from different countries.
• Remote work with occasional travel.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed