ServiceNow Technology Delivery Lead Manager

Accenture•St. Louis, MO

1d•$80,400 - $266,300•Hybrid

About The Position

Accenture is seeking a ServiceNow Technology Delivery Lead Manager responsible for the successful delivery of ServiceNow solutions and services in a client consulting environment. This role involves developing in the ServiceNow platform, staying updated on its latest offerings, and maintaining a process-oriented approach. The ideal candidate will have a strong background working with Enterprise Software and/or Consulting companies and be comfortable seeking help from peers and Subject Matter Experts.

Requirements

Minimum 5 years knowledge and experience working with or implementing ServiceNow
Completed Certification - ServiceNow Certified System Administrator (CSA)
Minimum of 1 ServiceNow Certified Implementation Specialist (CIS) certifications
Minimum of 3 years of experience with MS Project
Minimum of 3 years of experience in Project Management/Delivery or certification in project management
Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)
Proven ability to build, manage and foster a team-oriented environment
Proven ability to work creatively and analytically in a problem-solving environment
Desire to work in an information systems environment.
Excellent communication (written and oral) and interpersonal skills.
Excellent leadership and management skills.

Nice To Haves

PMP or CSM certification
Strong interpersonal skills, customer centric attitude
Proven team player and team builder
Strong organizational and analytical skills
Familiarity with SaaS deployments and its supporting architecture
A degree or equivalent, preferably in Information Technology and a proven background in consulting and project management
ITIL V3 or V4 Foundations Certification preferred

Responsibilities

Lead consulting engagements from post sales stage to successful delivery of the project in terms of scope, deliverables, budget, client satisfaction and achievement of required business outcomes.
Manage all aspects of project delivery and solution delivery.
Lead and manage the implementation project team.
Prepare all client facing and internal deliverables such as project plan, issues/risk register and weekly status reports.
Identify opportunities to provide additional value to our clients and to work internally with the ServiceNow account teams to progress.
Drive the continuous improvements of our implementation methodology and service offerings based on client experiences.
Proven experience of leading the deployment of Enterprise Software (ideally ITIL related) solutions in client environments.
Demonstrated ability to influence and consult (providing options with pros, cons and risks) while providing thought leadership to sponsors/stakeholders in solving governance, program/project management, business process and/or technical problems.