Lead Technical Consultant
About The Position
Sprinklr is seeking a senior-level, technically adept resource to support Dell as a dedicated enterprise customer. The Lead Technical Consultant acts as a trusted advisor, consultant, and technical strategist, helping Dell maximize business value from the Sprinklr platform. The role combines Sprinklr platform expertise, technical and analytics proficiency, and executive-level consultative skills to identify opportunities, anticipate customer needs, encourage adoption of emerging capabilities, and shape solutions proactively. This is a remote opportunity for someone located in the Central or Eastern time zone. The consultant leads strategic customer conversations, provides thought leadership, translates business objectives into scalable platform solutions, and advises on reporting, analytics, alerting, integrations, architecture, and platform optimization. The role also partners with Sprinklr Product and Engineering teams when advanced technical solutions are needed.
Requirements
- Bachelor's degree in Information Systems, Computer Science, Business, Analytics, Marketing, or a related discipline.
- 8+ years of experience in enterprise SaaS, consulting, customer success, managed services, or technical account management.
- 5+ years working directly with Sprinklr or comparable enterprise CX platforms.
- Demonstrated expertise in social listening, reporting and analytics, API integrations, workflow automation, enterprise customer engagement platforms, data visualization, and digital customer experience solutions.
- Strong executive communication and presentation skills.
- Proven ability to influence stakeholders across technical and business audiences.
- Ability to work independently within highly visible strategic accounts.
Nice To Haves
- Sprinklr certifications across multiple solution areas.
- Experience supporting Fortune 100 or Fortune 500 customers.
- Technical Account Management experience.
- Familiarity with AI-driven workflows and analytics platforms.
- Experience designing enterprise reporting frameworks.
- Knowledge of social media, influencer marketing, customer care, and listening programs.
- Experience with enterprise integrations and API ecosystems.
Responsibilities
- Serve as Dell’s dedicated trusted advisor and build relationships across business, operations, analytics, and technical teams.
- Conduct regular consultation sessions to understand evolving customer priorities and strategic initiatives.
- Translate business objectives into scalable platform solutions and measurable outcomes, balancing customer success with platform capabilities and best practices.
- Maintain expertise across Sprinklr products, integrations, APIs, reporting, listening, AI, and workflow capabilities, and provide guidance to customer stakeholders.
- Validate technical questions before engaging Product or Engineering; research existing capabilities, API documentation, limitations, and configuration options before escalating enhancement requests.
- Translate customer requirements into actionable business and technical use cases.
- Design outcome-oriented reporting solutions and help define measurement frameworks, KPIs, dashboards, and operational reporting strategies.
- Develop scalable approaches for sentiment analysis, influencer monitoring, executive reporting, paid media performance, customer engagement analytics, and cross-channel insights.
- Promote efficient reporting practices and automation opportunities.
- Monitor industry and competitor trends, AI innovations, and digital engagement technologies; anticipate customer needs and recommend relevant solutions.
- Partner with Product teams to communicate strategic customer perspectives and emerging trends.
- Identify platform performance, configuration, workflow, and adoption opportunities; develop improvement plans and present recommendations.
- Analyze platform usage and recommend improvements that increase customer ROI and operational effectiveness.
- Review alert architecture and alert types; identify noisy, redundant, or ineffective alerts and recommend improvements to severity, thresholds, and alert lifecycle configuration.
- Evaluate AI-powered alerting and summarization, develop competitor intelligence and awareness monitoring programs, and define scalable monitoring best practices.
- Provide consultative guidance on integrations and connectors, lead architecture reviews and solution design discussions, and assess platform adoption and integration effectiveness.
- Review API usage and best practices; support global deployment planning and complex technical initiatives.
- Partner with Engineering and Product teams when advanced technical solutions are required.
Benefits
- Voluntary healthcare coverage for employees and families where applicable.
- Paid time off.
- Open Mentoring Program.
- 401(k) plan with 100% vested company contributions for US-based employees.
- Flexible paid time off and holidays.
- Caregiver and parental leaves.
- Life and disability insurance.
- Medical, dental, vision, and prescription drug coverage.
- Potential eligibility for a discretionary bonus plan, commission plan, and/or equity plan, depending on role.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
