ServiceNow Lead Developer

Northern Trust • Chicago, IL

2d

About The Position

The Senior ServiceNow DevOps Developer designs, develops, and supports scalable DevOps capabilities across the ServiceNow platform. The role combines ServiceNow development expertise with modern DevOps engineering practices to automate software delivery, improve release quality, strengthen platform governance, and enable reliable integrations with enterprise development toolchains. The developer translates complex business and technical requirements into secure, maintainable solutions and partners with application teams, platform engineering, architecture, security, and operations teams.

The position includes developing enterprise ServiceNow solutions and integrations, designing and maintaining CI/CD pipelines, supporting release engineering, ensuring platform governance and quality, and providing technical leadership. Success is measured by more reliable deployments, reduced manual effort, improved deployment quality and stability, faster resolution of pipeline and integration failures, increased automated testing and release controls, adherence to platform standards, and effective technical leadership.

Requirements

• 5–7 years of hands-on ServiceNow development experience in a large enterprise environment.
• Advanced knowledge of JavaScript and ServiceNow development frameworks and APIs.
• Strong experience implementing and supporting REST APIs, integrations, webhooks, OAuth, and authentication mechanisms.
• Experience with DevOps and CI/CD technologies such as GitHub, Azure DevOps, GitLab, Jenkins, or equivalent platforms.
• Experience with source control, automated deployment, testing, and release-management practices.
• Strong troubleshooting skills across ServiceNow applications, integrations, APIs, and deployment pipelines.
• Understanding of enterprise security, SDLC, change management, and production-support disciplines.
• Ability to lead technical problem solving across multiple engineering teams.
• Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.

Nice To Haves

• Experience with ServiceNow DevOps, IntegrationHub, Flow Designer, Automated Test Framework (ATF), Microsoft GitHub and Azure DevOps, and ServiceNow APIs.
• Experience integrating ServiceNow with enterprise CI/CD and software-development ecosystems.
• Familiarity with ITSM, CMDB, ITOM, Change Management, Incident Management, and Problem Management.
• Experience supporting ServiceNow upgrades and complex production releases.
• Knowledge of cloud and infrastructure technologies such as Azure or AWS.
• Experience working in Agile/Scrum engineering environments.
• ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or relevant Certified Implementation Specialist (CIS) credentials.

Responsibilities

• Design, develop, configure, test, and support enterprise solutions on the ServiceNow platform.
• Develop server-side and client-side solutions using JavaScript, Glide APIs, Script Includes, Business Rules, Client Scripts, UI Policies, Flow Designer, and IntegrationHub.
• Develop and maintain REST/SOAP APIs, scripted REST services, webhooks, and integration patterns.
• Build reusable components and automation while minimizing unnecessary customization and preserving platform upgradeability.
• Perform technical troubleshooting, root-cause analysis, defect remediation, and production support.
• Design and maintain automated CI/CD pipelines supporting ServiceNow development and deployment.
• Integrate ServiceNow with source-control and DevOps platforms such as GitHub, Azure DevOps, GitLab, or Jenkins.
• Automate build, testing, validation, change management, deployment, and post-deployment verification activities.
• Implement source-control, branching, code-review, and promotion practices across ServiceNow environments.
• Improve deployment reliability through automated testing, quality gates, rollback and recovery planning, and release controls.
• Troubleshoot pipeline, authentication, webhook, token, API, and integration failures.
• Ensure solutions align with ServiceNow development standards, enterprise architecture, security requirements, and platform governance.
• Conduct code reviews and provide technical guidance to ServiceNow developers and engineering teams.
• Identify technical debt and opportunities to replace custom solutions with appropriate out-of-box platform capabilities.
• Participate in upgrade planning, regression testing, release readiness, and platform health activities.
• Support secure credential, OAuth, API authentication, and integration patterns.
• Lead technical design discussions and translate business requirements into implementable ServiceNow solutions.
• Mentor developers on ServiceNow engineering and DevOps best practices.
• Collaborate across application, infrastructure, security, architecture, operations, and vendor teams.
• Develop technical documentation, implementation plans, operational procedures, and troubleshooting guidance.
• Drive continuous improvement in development velocity, deployment quality, platform stability, and engineering practices.

Benefits

• Retirement benefits, including 401(k) and pension.
• Health and welfare benefits, including medical, dental, vision, spending accounts, and disability benefits.
• Paid time off.
• Parental and caregiver leave.
• Life and accident insurance.
• Other voluntary and well-being benefits.
• Discretionary bonus program that may include an equity component.
• Flexible and collaborative work culture.
• Movement within the organization is encouraged, and senior leaders are accessible.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed