Sr. ServiceNow Presales Technical Lead

Kyndryl • Somerset, NJ

8d

About The Position

Kyndryl Consult is seeking a Senior ServiceNow Presales Technical Lead to serve as the chief technical authority and trusted advisor for strategic client pursuits. The role translates complex business challenges into scalable ServiceNow architectures, connects business objectives to technical execution, and shapes enterprise roadmaps that support operational excellence and sustainable growth.

The position operates primarily in pre-deal and presales work, leading technical solutioning from discovery through proposal development and transition to delivery. It works with executive stakeholders, sales leaders, architects, engineers, and multidisciplinary delivery teams to develop tailored architectures, lead technical workshops and demonstrations, and align proposed solutions with client timelines, budgets, and modernization goals.

The role also promotes modern ServiceNow capabilities, including AI-driven workflows, automation, and industry-specific modules; shares reusable architectural practices; and identifies opportunities to expand existing client relationships. Kyndryl describes its work as designing, building, managing, and modernizing mission-critical technology systems, and highlights career growth, continuous learning, and an inclusive workplace.

Requirements

• 15 or more years of experience in ServiceNow architecture, development, and deployment.
• 10 or more years of presales experience or direct support of business development.
• 5 or more years of client consulting experience serving as a trusted advisor.
• Deep technical knowledge of ServiceNow Now Assist, ITSM, ITOM, CMDB, HAM/SAM, CSM, GRC/IRM, HRSD, PCM, FSO, and HCLS-SM.
• Experience actively leading client conversations about ServiceNow offerings including AI Control Tower, MoveWorks/Employee Works, Armis, and Veza.
• Working knowledge and experience in healthcare/life sciences, finance/capital markets, oil and gas, manufacturing, and other industries.
• Demonstrable ability to influence, collaborate, and build relationships with key stakeholders, vendors, and cross-functional teams.
• ServiceNow Certified Master Architect (CMA) and ServiceNow Certified Technical Architect (CTA).

Nice To Haves

• Experience in digital workplace, security, cloud, and application modernization.
• Executive relationship-building experience.
• Experience overseeing ServiceNow delivery teams or responsibility for client satisfaction.
• Experience helping stakeholders quantify risks and develop mitigation and remediation strategies.

Responsibilities

• Architect end-to-end ServiceNow solutions aligned with client business goals and designed for scalability and future needs.
• Assess technical needs and translate functional and nonfunctional requirements into technical specifications.
• Develop use cases, process flows, and architectural blueprints using business analysis practices.
• Evaluate complementary and competitive technologies and recommend suitable, cost-effective platform configurations.
• Advise enterprise clients and executive leaders on modernization priorities and roadmaps.
• Lead presales discussions, technical presentations, workshops, and solution demonstrations.
• Partner with business development teams to create technical proposals, solution architectures, and roadmaps for competitive pursuits.
• Explain the business value and return on investment of ServiceNow solutions to support client decision-making.
• Collaborate with ServiceNow architects, developers, and project managers to transition presales designs into delivery.
• Coordinate with alliance partners, software vendors, and technical subject matter experts to integrate specialized offerings.
• Maintain alignment across delivery teams to support client satisfaction, scope integrity, and budget adherence.
• Promote modern ServiceNow capabilities, including AI-driven workflows, automation, and industry-specific modules.
• Share industry best practices and reusable architectural patterns across the Kyndryl Consultant Profession.
• Identify expansion opportunities within existing client accounts to advance digital transformation and platform maturity.

Benefits

• Employee learning programs and access to industry training and certifications, including Microsoft, Google, Amazon, and Skillsoft.
• Company-wide volunteering and giving platform for donations, fundraising, volunteering, and searching nonprofit organizations.
• Employee benefits intended to support well-being and offer choice for employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed