ServiceNow Senior Developer / Technical Lead
Softthink Solutions Inc•Tysons Corner, VA
•$50 - $55•Onsite
About The Position
The ServiceNow Senior Developer / Technical Lead supports the design, development, and implementation of ServiceNow solutions for federal clients. This is a hands-on technical leadership role focused on executing solution implementation, guiding development efforts, applying best practices, and delivering scalable, high-quality ServiceNow capabilities. Unlike an architect role, it does not own enterprise-wide architecture.
Requirements
- 5–8+ years of experience in ServiceNow development and implementation.
- Strong hands-on experience with JavaScript, Glide API, ServiceNow scripting, and core ServiceNow modules; ITSM experience is required.
- Experience developing custom applications and workflows on the ServiceNow platform.
- Proven ability to lead development efforts or serve as a technical point of contact.
- Experience with integrations, including REST, SOAP, APIs, and MID Server.
- Familiarity with Agile development methodologies.
- Strong problem-solving skills and ability to work in a fast-paced environment.
- Excellent communication skills with technical and non-technical stakeholders.
- ServiceNow Certified System Administrator certification is required.
- U.S. citizenship is required.
- Must have a minimum Public Trust clearance; the posting also states the ability to obtain and maintain a Public Trust Clearance.
- Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.
Nice To Haves
- Experience with additional ServiceNow modules such as ITOM, CSM, HRSD, SecOps, or GRC.
- Experience in federal or public sector environments.
- Familiarity with platform upgrades, releases, and instance management.
- Exposure to DevOps/DevSecOps practices within ServiceNow delivery.
- Experience mentoring junior developers or leading small teams.
- ServiceNow Certified Application Developer certification.
- Additional ServiceNow certifications, such as ITSM, ITOM, or CSM.
Responsibilities
- Lead the design and development of ServiceNow solutions across modules such as ITSM, ITOM, CSM, HRSD, and custom applications.
- Translate business and functional requirements into technical solutions and platform configurations.
- Guide and mentor development teams and conduct code reviews.
- Develop and customize ServiceNow applications using Business Rules, Script Includes, UI Policies, Client Scripts, Flow Designer, IntegrationHub, and automation workflows.
- Support integrations with external systems using REST/SOAP APIs, MID Server, and third-party tools.
- Ensure adherence to ServiceNow best practices, coding standards, and platform governance.
- Participate in Agile/Scrum ceremonies, sprint planning, and backlog refinement.
- Troubleshoot and resolve complex technical issues across the platform.
- Collaborate with architects and stakeholders to align solutions with overall platform strategy.
- Support unit testing, system testing, and deployment validation.
- Contribute technical design documents and implementation guides.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
