ServiceNow Senior Developer / Technical Lead

Softthink Solutions • Tysons Corner, VA

1d • Onsite

About The Position

Softthink Solutions is seeking a ServiceNow Senior Developer / Technical Lead to support the design, development, and implementation of ServiceNow solutions for federal clients. This is a hands-on, execution-focused technical leadership role, centered on implementing solutions, guiding development teams, and maintaining technical quality rather than owning enterprise-wide architecture. The position is onsite in Tysons Corner, Virginia, and requires U.S. citizenship and the ability to obtain and maintain a Public Trust clearance.

The role leads development across ServiceNow modules and custom applications, translates business and functional requirements into technical solutions, and supports integrations, testing, troubleshooting, deployments, and documentation. The technical lead collaborates with architects and stakeholders to align implementations with platform strategy and participates in Agile/Scrum delivery activities.

Softthink Solutions describes itself as a U.S.-based software services and consulting partner focused on long-term client and team-member relationships. It offers access to technology, training, career guidance, established methodologies, mentoring, multinational clients, and a growing R&D division.

Requirements

• 5–8+ years of experience in ServiceNow development and implementation.
• Strong hands-on experience with JavaScript, Glide API, ServiceNow scripting, and core ServiceNow modules; ITSM is required.
• Experience developing custom applications and workflows on the ServiceNow platform.
• Proven ability to lead development efforts or serve as a technical point of contact.
• Experience with integrations using REST, SOAP, APIs, and MID Server.
• Familiarity with Agile development methodologies.
• Strong problem-solving skills and ability to work in a fast-paced environment.
• Excellent communication skills with technical and non-technical stakeholders.
• U.S. citizenship.
• Ability to obtain and maintain a Public Trust clearance.
• ServiceNow Certified System Administrator certification is required.
• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.

Nice To Haves

• Experience with additional ServiceNow modules such as ITOM, CSM, HRSD, SecOps, or GRC.
• Experience in federal or public-sector environments.
• Familiarity with platform upgrades, releases, and instance management.
• Exposure to DevOps/DevSecOps practices within ServiceNow delivery.
• Experience mentoring junior developers or leading small teams.
• ServiceNow Certified Application Developer certification.
• Additional ServiceNow certifications, such as ITSM, ITOM, or CSM.

Responsibilities

• Lead the design and development of ServiceNow solutions across modules such as ITSM, ITOM, CSM, HRSD, and custom applications.
• Translate business and functional requirements into technical solutions and platform configurations.
• Guide development teams, provide mentorship, and conduct code reviews.
• Develop and customize ServiceNow applications using Business Rules, Script Includes, UI Policies, Client Scripts, Flow Designer, IntegrationHub, and automation workflows.
• Support integrations with external systems using REST/SOAP APIs, MID Server, and third-party tools.
• Ensure adherence to ServiceNow best practices, coding standards, and platform governance.
• Participate in Agile/Scrum ceremonies, sprint planning, and backlog refinement.
• Troubleshoot and resolve complex technical issues across the platform.
• Collaborate with architects and stakeholders to align solutions with platform strategy.
• Support unit testing, system testing, and deployment validation.
• Contribute to technical design documents and implementation guides.

Benefits

• Access to cutting-edge technology, training, and career guidance.
• Established methodologies, processes, and mentoring.
• Opportunities to work with leading multinational clients.
• A comprehensive portfolio of solutions spanning technologies from Enterprise Architecture to Business Intelligence and Quality Assurance.
• Access to a growing R&D division exploring and developing new technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior