Sr. ServiceNow Presales Technical Lead

Kyndryl • Somerset, NJ

8h

About The Position

Kyndryl Consult is seeking a Senior ServiceNow Presales Technical Lead to serve as the chief technical authority and trusted advisor for strategic client pursuits. The role guides senior client stakeholders through transformation initiatives, translating business challenges into scalable ServiceNow architectures and connecting business objectives with technical execution to shape enterprise roadmaps.

The position focuses primarily on pre-deal and presales work, leading technical solutioning from discovery through proposal development and transition to delivery. The lead works with executive stakeholders, sales leaders, and multidisciplinary delivery teams to develop tailored architectural visions, lead technical workshops, and align proposed solutions with client timelines, budgets, and modernization goals.

The role also champions modern ServiceNow capabilities, including AI-driven workflows, automation, and industry-specific modules; shares reusable architecture patterns and best practices; and identifies expansion opportunities with existing clients.

Requirements

• 15+ years of experience in ServiceNow architecture, development, and deployment.
• 10+ years of presales experience or direct support of business development.
• 5+ years consulting with clients and serving as a trusted advisor.
• Deep technical knowledge of ServiceNow Now Assist, ITSM, ITOM, CMDB, HAM/SAM, CSM, GRC/IRM, HRSD, PCM, FSO, and HCLS-SM.
• Experience actively leading client conversations on ServiceNow offerings including AI Control Tower, MoveWorks/Employee Works, Armis, and Veza.
• Working knowledge and experience in Healthcare/Life Sciences, Finance/Capital Markets, Oil & Gas, Manufacturing, and other industries.
• Demonstrable ability to influence, collaborate, and build relationships with stakeholders, vendors, and cross-functional teams.
• ServiceNow Certified Master Architect (CMA) and ServiceNow Certified Technical Architect (CTA).

Nice To Haves

• Experience with Digital Workplace, Security, Cloud, and Application Modernization.
• Executive relationship-building experience.
• Experience overseeing ServiceNow delivery teams or responsibility for client satisfaction.
• Experience helping stakeholders quantify risks and develop mitigation and remediation strategies.

Responsibilities

• Architect end-to-end ServiceNow solutions aligned with client business goals and future needs.
• Assess technical needs and translate functional and nonfunctional requirements into technical specifications.
• Develop use cases, process flows, and architectural blueprints using business analysis practices.
• Evaluate complementary and competitive technologies and recommend balanced, cost-effective platform configurations.
• Advise enterprise clients on prioritizing modernization initiatives.
• Lead presales discussions, technical presentations, and interactive solution demonstrations.
• Partner with business development teams to create technical proposals, solution architectures, and roadmaps.
• Explain the business value and return on investment of ServiceNow to support client decision-making.
• Coordinate with ServiceNow architects, developers, project managers, alliance partners, software vendors, and subject matter experts to develop solutions and transition presales designs to delivery.
• Maintain alignment across delivery teams to support client satisfaction, scope integrity, and budget adherence.
• Promote modern ServiceNow capabilities, including AI-driven workflows, automation, and industry-specific modules.
• Share industry best practices and reusable architectural patterns across the Kyndryl Consultant Profession.
• Identify expansion opportunities in existing client accounts to support continuing digital transformation and platform maturity.

Benefits

• Benefits designed to offer employees choice and support them and their families.
• Employee learning programs providing access to training and certifications, including Microsoft, Google, Amazon, and Skillsoft.
• Company-wide volunteering and giving platform for donations, fundraisers, volunteering, and searching nonprofit organizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed