ServiceNow Digital Arch. Presales Senior Manager

NTT DATA Services•Plano, TX

8d•Remote

About The Position

NTT DATA is seeking a dynamic, experienced ServiceNow pre-sales solution consultant who combines technical solutioning expertise with strategic pre-sales capabilities. The role leads complex, cross-platform, multi-industry pre-sales pursuits and competitive offerings lifecycle management, partnering with practice sales and go-to-market (GTM), marketing, delivery, and alliances to accelerate customer and partner outcomes and practice growth. The position is remote, with occasional travel as needed. The role supports opportunity qualification, discovery, and solution strategy; develops win themes and differentiation; and orchestrates solution pursuits and technical narratives across proposals, proofs of value or concept, solution reviews, and solution defense. It designs end-to-end ServiceNow AI and workflow solutions, defines integrated and secure platform strategies, and balances configuration, customization, performance, security, and data governance. The consultant also estimates effort, scopes work, supports pricing and resource planning, and develops value cases and outcome-based roadmaps. The position leads industry-specific value discovery and creates ServiceNow offerings, including solution packages, accelerators, reference architectures, and sales enablement assets. It prototypes user-centered experiences across ServiceNow products and industry workflows, aligning solutions with client outcomes, budgets, entitlements, and product roadmaps.

Requirements

6–8 years of pre-sales consulting experience for global enterprises within the ServiceNow ecosystem or adjacent workflow platforms.
Proven expertise in complex, cross-industry deals, from discovery through close, including executive storytelling and solution governance.
Deep hands-on understanding of ServiceNow AI capabilities, including Now Assist, Generative AI Controller, and AI Search; cross-platform architecture; product knowledge; and applying these to business outcomes.
Expertise in value-based solutioning, value journey creation (TCO/ROI), and outcome-centric roadmapping.
Experience creating offerings, including pricing and packaging and enablement assets, and running integrated campaigns with GTM, marketing, and partners.
Proven ServiceNow partner/SI ecosystem experience, including co-sell, co-market, and delivery alignment with ServiceNow.
Exceptional communication, problem-solving, and design-thinking skills; ability to lead C-suite conversations and technical deep dives.
Bachelor’s degree in computer science, engineering, information systems, or equivalent experience.
Pre-sales accreditation or ServiceNow CTA, CSA, or CIS certification (for example, ITSM, CSM, HRSD, ITOM, or IRM).

Responsibilities

Support opportunity qualification and lead discovery and solution strategy for complex, multi-industry pursuits; establish win themes and differentiation by vertical and solution depth.
Create an end-to-value map and orchestrate solution pursuits with product experts, technical architects, GTM, and delivery leaders to develop compelling proposals and differentiators.
Own the technical and solution-design narrative across discovery, proofs of value or concept, solution reviews, and solution defense.
Design end-to-end solution architecture using ServiceNow AI and workflow capabilities, including Generative AI Controller, AI Search, Process Optimization, and predictive intelligence, to deliver measurable outcomes.
Define integrated and secure platform strategies across cloud, identity, observability, cybersecurity, and enterprise applications.
Balance configuration versus customization, performance, security, and data governance, and communicate tradeoffs and roadmap implications.
Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
Support pricing strategies and resource planning for engagement phases.
Lead industry-tailored value discovery; translate pain points into value hypotheses and defensible TCO/ROI tied to client KPIs.
Prototype user-centered experiences across ITSM, CSM, HRSD, SPM, IRM/GRC, SecOps, ITOM/CMDB, App Engine, and industry workflows.
Create outcome-based roadmaps and optimize solution scope to align with budget, entitlements, and roadmap in collaboration with sales/GTM.
Create and evolve ServiceNow offerings, including solution packages, accelerators, and reference architectures, with value propositions, pricing and packaging, qualification criteria, and delivery approaches.
Build sales and pre-sales enablement assets, including demo scripts, discovery guides, scoping templates, value calculators, one-pagers, and customer stories.
Run integrated campaigns with GTM, marketing, and partners and support co-selling, co-marketing, and delivery alignment with ServiceNow.